Alicia Starnes
Roswell,GA
Summary
Results-oriented professional with 5+ years of experience in healthcare revenue cycle management. Skilled in claims processing, payment collections, and billing reconciliation. Proven ability to improve operational efficiency, resolve billing inquiries, and maintain accurate financial records. Seeking an Accounts Receivable Specialist position to leverage analytical and communication skills for optimizing cash flow and driving financial success.
Overview
6
6
years of professional experience
Work History
Office/Scheduling Manager
Family First Life Insurance
06.2020 - Current
- Performed administrative duties such as faxing and filing confidential documents, answering telephones and responding to emails.
- Resolved schedule conflicts swiftly, ensuring minimal disruption to operations and client satisfaction levels.
- Confirmed patient appointments via telephone to inform of appropriate preparations needed prior to examination.
- Monitored ongoing projects closely, adjusting schedules as needed to accommodate unforeseen changes or delays.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Completed bi-weekly payroll for 3 employees.
Package Handler
FedEx
04.2024 - 07.2024
- Managed the tracking of shipments, ensuring accuracy and timeliness in a fast-paced distribution environment
- Adhered to rigorous safety standards during the sorting and processing of packages to maintain a secure workplace
- Improved operational workflows by swiftly loading and unloading packages, contributing to overall
Patient Relations Representative/Claims
In Compass Health
04.2024 - 06.2024
- Managed payment collections for patient accounts, resolving billing inquiries and processing daily claims
- Developed and maintained daily data spreadsheets for charged-off accounts, charity cases, and death certificate reconciliations, ensuring accuracy in financial reporting and contributing to a 30% reduction in write-offs
- Streamlined the receipt distribution process, improving patient satisfaction and reducing processing time by 40%
Operating Room Scheduler/Data Specialist
Wellstar North Fulton
06.2022 - 09.2023
- Managed surgical scheduling, ensuring coordination with physicians and enhancing communication through the implementation of innovative software
- Analyzed scheduling patterns to optimize resource allocation and minimize downtime, effectively resolving conflicts to promote collaboration
- Streamlined scheduling processes to boost patient satisfaction, resulting in a 20% increase in operational efficiency and reduced patient wait times
Patient Access Representative Cardiothoracic Vascular Surgeons
McLaren Health
09.2019 - 06.2021
- Managed patient financial obligations, including pre-registration, insurance verification, and payment processing
- Reduced billing errors by X% through process improvements and meticulous record-keeping, contributing to a Y% increase in revenue cycle efficiency
- Implemented solutions for billing edits, achieving a 15% increase in operational efficiency
Assistant Executive Housekeeper
Marriott Fairfield Inn & Suites
11.2018 - 10.2019
- Conducted thorough inspections of rooms to confirm adherence to established cleanliness standards
- Managed the preparation of housekeeping assignment boards and oversaw the completion of daily laundry tasks
- Performed regular inventory checks to maintain adequate levels of linen and housekeeping supplies, while upholding the cleanliness of public spaces
- Streamlined weekly cleaning schedule for 10 employees.
Education
Medical And Billing Coding Cert - Medical Billing And Coding
Career Quest Learning Center
Lansing, MI05.2019
Certificate - Legal Secretary Certificate
County College of Morris
Randolph Township, NJ01.2002
Associates - Video Production
Art Institute of Atlanta
Atlanta, GA12.1997
Skills
- Scheduling
- Working Knowledge of Marsha
- Opera
- Holidex/ Holidex Plus
- PMS
- Micros
- EMR: Epic, Cerner, Athena
- Revenue Cycle Management
- CSC Certification
- Medical Coding
- Microsoft Office
- Conflict Resolution
- Google Suites
- Problem-solving
- Relationship-building
- Customer Service
- Communication
- Teamwork
- Insurance Knowledge
- Package unloading
- OSHA compliant
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Work from home optionHealthcare benefitsPaid time off401k matchCompany CultureTimeline
Package Handler
FedEx
04.2024 - 07.2024
Patient Relations Representative/Claims
In Compass Health
04.2024 - 06.2024
Operating Room Scheduler/Data Specialist
Wellstar North Fulton
06.2022 - 09.2023
Office/Scheduling Manager
Family First Life Insurance
06.2020 - Current
Patient Access Representative Cardiothoracic Vascular Surgeons
McLaren Health
09.2019 - 06.2021
Assistant Executive Housekeeper
Marriott Fairfield Inn & Suites
11.2018 - 10.2019
Medical And Billing Coding Cert - Medical Billing And Coding
Career Quest Learning Center
Certificate - Legal Secretary Certificate
County College of Morris
Associates - Video Production
Art Institute of Atlanta
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