Flora Lopez Ochoa
Salem,OR
Summary
Professional with experience in managing office operations, ensuring smooth workflow, and fostering team collaboration. Skilled in administrative tasks, conflict resolution, and resource allocation. Capable of adapting to changing requirements and consistently meeting organizational goals. Known for reliability, strong leadership, and effective communication skills.
Overview
10
10
years of professional experience
Work History
Office Supervisor/Surgery Scheduling Coordinator
InterDent
Salem, OR
02.2020 - 02.2026
- Supervised daily office operations to ensure efficiency and compliance with company protocols.
- Mentored junior staff, fostering professional growth and enhancing team performance.
- Implemented process improvements that streamlined workflows and reduced operational delays.
- Coordinated scheduling and resource allocation to optimize productivity across departments.
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Resolved personnel issues quickly by mediating conflicts and fostering open communication among team members.
- Assisted in recruiting top talent by conducting interviews, reviewing resumes, and making hiring recommendations to upper management based on candidate qualifications.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Treatment Coordinator
BrightNow Dental
Salem, OR
06.2019 - 02.2020
- Coordinated patient treatment plans to enhance care delivery and improve patient outcomes.
- Facilitated effective communication between dental teams and patients to ensure clarity in treatment processes.
- Managed scheduling of appointments, optimizing clinic workflow and reducing patient wait times.
- Trained new staff on office protocols and software systems to ensure compliance and operational efficiency.
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Explained treatment choices to patients and helped determine best options.
- Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
Treatment Coordinator
Smile Keepers Childrens
Salem, OR
10.2015 - 05.2019
- Implemented strategies for improving patient retention through follow-up communications and satisfaction surveys.
- Developed educational materials for patients regarding treatment options, promoting informed decision-making.
- Analyzed patient feedback to recommend process enhancements that improved overall service quality.
- Led team meetings focused on operational improvements, fostering collaboration among dental professionals.
- Collaborated with insurance companies to secure coverage for necessary treatments, reducing financial burden on patients.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
Education
High School Diploma -
McKay High School
Salem, ORMedical Administrative Assisting -
Institute of Technology
Salem, ORSkills
- Training and coaching
- Scheduling and calendar management
- Workflow planning
- Documentation and control
- Workload prioritization
- Relationship building
- Customer relations
- Scheduling
- Customer service
- Organizational skills
- Scheduling coordination
- Staff training
- Team supervision
Languages
Spanish
Native or Bilingual
Timeline
Office Supervisor/Surgery Scheduling Coordinator
InterDent
02.2020 - 02.2026
Treatment Coordinator
BrightNow Dental
06.2019 - 02.2020
Treatment Coordinator
Smile Keepers Childrens
10.2015 - 05.2019
High School Diploma -
McKay High School
Medical Administrative Assisting -
Institute of Technology