Summary
Overview
Work History
Education
Skills
References
Timeline
Manager

Alicia Stone

Spanaway,Washington

Summary

To obtain a position which utilizes my 10 years of management/supervisor experience, with the ability to grow within the company.

I have experience in the following positions: customer service, Receptionist, management and sales. I have excellent leadership skills and able to work well under pressure. My knowledge and skills gives me the ability to lead and train staff as well as good communication skills to help guest with questions and concerns.

Overview

9
9
years of professional experience

Work History

Manager

The Captain Crab
12.2023 - Current
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service.
  • Created weekly schedules for 25+ employees
  • Conducted thorough interviews for potential candidates.
  • Mentored new hires, resulting in stronger staff development and increased productivity.

Receptionist/ lead Cashier

Mullinax Ford
03.2021 - 02.2022
  • Faxed/ printed / scanned documents through Fax machine and Microsoft word
  • Over seen and accounted for all cash/debit/check/change transactions made in service and part department
  • Confirmed appointments, communicated with clients, and updated client records.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Assistant manager

PLANET FITNESS
11.2019 - 07.2020
  • Documented paper work
  • Recruited, hired, trained and developed a high performing staff consisted of Member Service Representatives, Trainers and Custodians
  • Assist in reordering more stock from suppliers
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Member services

PLANET FITNESS
04.2019 - 10.2019
  • Conducted new guest tours and signed guests up for memberships
  • Handled any questions or concerns guests might have
  • Kept facility clean and organized
  • Provided customers with billing information as well as handling finances

Front end manager

ROSS
10.2015 - 10.2018
  • Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
  • Monitored cash drawers in Number checkout stations to verify adequate cash supply.
  • Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
  • Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
  • Promoted from cashier to front end manager within one year, demonstrating rapid growth in leadership abilities and operational knowledge.

Education

High school -

Bear creek high school
05.2014

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Training and Development
  • Staff Management

References

  • Naomi Sarabia, (209) 808-9769, The captain crab
  • Alvin Mclaurin, (209) 808-3037, Ross
  • Josue Martinez, (360) 946-0227, Mullinax Ford

Timeline

Manager

The Captain Crab
12.2023 - Current

Receptionist/ lead Cashier

Mullinax Ford
03.2021 - 02.2022

Assistant manager

PLANET FITNESS
11.2019 - 07.2020

Member services

PLANET FITNESS
04.2019 - 10.2019

Front end manager

ROSS
10.2015 - 10.2018

High school -

Bear creek high school

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Alicia Stone