Hi, I’m
Alicia Testerman
Galax,VA
Summary
Dynamic leader with proven expertise in team management and customer service, honed at Big Lots Stores, Inc. Excelled in enhancing customer satisfaction and team performance through effective training and mentorship. Skilled in cash handling and conflict resolution, significantly improving service delivery and operational efficiency. Demonstrates a positive attitude and a commitment to excellence, driving notable achievements in fast-paced retail environments.
Retail professional prepared for Cashier Team Lead role with extensive experience in overseeing cashier operations and ensuring top-notch customer service. Known for strong focus on team collaboration and achieving consistent results. Reliable, adaptable, and proficient in handling high-pressure situations.
Overview
6
years of professional experience
Work History
Big Lots Stores, Inc.
Cashier Team Lead
09.2022 - 01.2025
Job overview
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Trained team members on cash register operation and cash handling.
- Restocked and organized merchandise in front lanes.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Quickly and accurately counted drawers at start and end of each shift.
- Operated POS cash register and equipment to collect payments.
Hungry Farmer Bbq
Waitress Supervisor
08.2018 - 05.2023
Job overview
- Created a mentorship initiative to promote staff development, improving team morale.
- Led team to improved service delivery by implementing regular training sessions.
- Implemented training programs for new hires to ensure consistency in service.
- Coordinated with kitchen staff to ensure timely food service, enhancing overall dining experience.
- Delivered exceptional dining experiences for improved guest satisfaction.
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
Education
Carroll County High SchoolHillsville, VA
High School Diploma
05-2007
Skills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
- Punctual and reliable
- Positive attitude
- Team management
- Flexible schedule
- Cash register operation
- Cash handling expertise
- Store opening and closing
- Money handling
- Cashier training
- Product restocking
- Opening and closing procedures
- POS systems
- Shift scheduling
- POS system operation
- Upselling strategies
- Conflict resolution
- Customer engagement
- Customer assistance
- Reliable and responsible
Timeline
Cashier Team Lead
Big Lots Stores, Inc.
09.2022 - 01.2025
Waitress Supervisor
Hungry Farmer Bbq
08.2018 - 05.2023
Carroll County High School
High School Diploma