Alicia Thatcher
Fort Mill,SC
Summary
Detail-oriented professional recognized for strong inventory management and collaboration skills. Experience in optimizing workflows and enhancing service standards, ready to contribute to business growth and customer satisfaction.
Overview
14
14
years of professional experience
Work History
Assistant Manager
LENSCRAFTERS, Luxottica Group
Pineville, North Carolina
10.2017 - Current
- Managed daily operations of optical department, ensuring efficient workflow.
- Led training and mentoring for new optical employees, enhancing their understanding of company programs and improving service quality.
- Resolved customer inquiries while providing tailored eyewear solutions to boost satisfaction.
- Provided customers with professional advice on frame selection, lens materials, and contact lenses.
- Collaborated with team members to improve visual merchandising and store presentation.
- Facilitated team meetings to review business results and align on priorities, fostering collaboration and transparency.
- Collaborated with management on developing strategic plans for achieving business goals.
- Collaborated with other departments within the organization to meet customer needs.
- Collaborated with eye care professionals to coordinate patient appointments effectively.
- Evaluated patient prescriptions for accuracy prior to ordering lenses or contacts.
- Inspected eyeglasses upon completion for accuracy before returning them to customers.
- Troubleshot technical issues associated with equipment used in the optical department.
- Performed regular maintenance checks on all optical equipment.
- Recommended specific lenses, coatings and frames to suit individual client needs.
- Measured facial dimensions, including pupillary distance and temple length, to ensure proper eyewear fit, including optical centers of eyes, pupillary distance and temple length.
Customer Service Lead
Burberry
Charlotte, North Carolina
04.2015 - 10.2017
- Led a team to deliver exceptional customer service experiences.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded service goals by applying customer service, sales, and employee management best practices.
- Collaborated with management to enhance store operations and elevate service standards.
- Monitored team performance and delivered constructive feedback to foster development.
- Provided expertise on product knowledge, services, policies and procedures to customers.
- Assisted customers with product selection, sizing and styling.
- Engaged customers by selling diverse product offerings. by explaining unique features and educating customers on proper application or usage.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained up-to-date knowledge of store merchandise and policies.
Shipping/Receiving Manager
Burberry
Columbus, Ohio
08.2012 - 03.2015
- Oversaw shipping operations, achieving timely dispatch of luxury goods to enhance customer satisfaction.
- Managed the receiving and shipping of all incoming and outgoing orders, ensuring accuracy in product quantity, quality and condition.
- Created and implemented procedures that streamlined shipping and receiving workflows, improving operational efficiency.
- Coordinated and monitored inbound and outgoing deliveries, proactively addressing delays to maintain service reliability.
- Ensured that all customer orders were processed correctly and shipped on time.
- Utilized inventory management systems for tracking stock levels and movements.
- Performed regular audits on inventory levels to ensure accuracy of records.
- Coordinated the scheduling of deliveries with customers and vendors.
- Communicated regularly with other departments such as sales, marketing and operations regarding supply chain updates.
- Conducted periodic reviews of existing procedures in place to suggest modifications where necessary.
- Analyzed customer feedback regarding order processing times to identify areas for improvement.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
- Implemented on-the-job training activities to cross-train employees on various tasks.
- Consistently met company and department objectives within budget and time constraints.
Education
Some College (No Degree) -
Art Institute of Pittsburgh
Pittsburgh, PASkills
- Prescription evaluation
- Lens selection
- Frame selection
- Effective communication
- Adjusting eyewear
- Optical equipment maintenance
- Customer service
- Customer relationship management
- Retail operations management
- Inventory management
- Store presentation
- Retail software proficiency
- Scheduling and planning
- Multitasking and organization
- Problem solving
- Lens selection
- Interpersonal communication
- Staff development
- Basic mathematics
- Retail software proficiency
Timeline
Assistant Manager
LENSCRAFTERS, Luxottica Group
10.2017 - Current
Customer Service Lead
Burberry
04.2015 - 10.2017
Shipping/Receiving Manager
Burberry
08.2012 - 03.2015
Some College (No Degree) -
Art Institute of Pittsburgh