Alicia Villegas
San Antonio,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure and job position handed to me. Ready to help team achieve company goals. Dependable and dedicated team player with strong problem-solving abilities.
Overview
2
2
years of professional experience
Work History
Front of the House
Chick-fil-A
05.2023 - 08.2023
- Resolved guest complaints or concerns professionally and efficiently to ensure customer satisfaction.
- Helped guests at tables when in need of assistance.
- Greeted customers and provided menus upon arrival to dining room.
- Monitored dining room and bar areas for signs of overcrowding.
- Position of Running (taking orders to customer's table, calling out to-go orders, giving out doordash, going to curbside)
- Position of Expo (giving out orders in the drive-thru)
- Position of Cashier (taking orders and helping customers navigate menu)
- Position of Talker (taking orders outside in drive-thru while also handling cash)
Cashier
McDonald's Restaurant
06.2021 - 08.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Cross trained in cash handling, food preparation, drive-thru operation, front counter assistance, Doordash delivery, beverage service, and headset usage.
Education
Bachelor of Arts - Equity & Education
The University of Texas At San Antonio
San Antonio, TX05.2027
High School Diploma -
Killeen High School
Killeen, TX05.2023
Skills
- Adaptable mindset
- Professional Appearance
- Positive demeanor
- Team player attitude
- Phone Etiquette
- Cash handling proficiency
- Training and mentoring
- Time Management
- Food Running
- Menu Memorization
- Flexible Schedule
Timeline
Front of the House
Chick-fil-A
05.2023 - 08.2023
Cashier
McDonald's Restaurant
06.2021 - 08.2023
Bachelor of Arts - Equity & Education
The University of Texas At San Antonio
High School Diploma -
Killeen High School