Alicia Warner
Bear,DE
Summary
Self-aware Quality Assurance Lab Technician prepared to take the next step with a Medical laboratory team. Extensive experience in product inspections, audits, lab testing and customer specification safeguarding. An excellent team player with first-rate verbal and written communication skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Pharmacy Technician Supervisor
Christiana Care Health System
09.2023 - Current
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Provided superior customer service by maintaining a welcoming environment while efficiently processing transactions at the point-of-sale system.
- Facilitated smooth communication between pharmacy staff and healthcare providers to resolve discrepancies or clarify prescription orders as needed.
- Maintained strict compliance with state regulations, contributing to successful annual inspections and continuous operation licensure.
- Developed policies and procedures for effective pharmacy management.
- Demonstrated leadership skills in managing projects from concept to completion.
Quality Control/Laboratory Technician
Lamotte Water Management
01.2023 - 07.2023
- Recorded and organized test data for report generation and analysis.
- Monitored testing procedures and verified performance of tests according to established item specifications and protocol.
- Ensured compliance with industry standards through diligent monitoring of test results and documentation.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Worked closely with cross-functional teams for collaborative problem-solving regarding quality concerns.
- Provided timely feedback to production teams for expedited resolution of quality issues.
- Completed supporting documentation for testing procedures, data capture forms, equipment logbooks and inventory forms.
- Interpreted test results by comparing to established specifications and control limits, making recommendations on appropriateness of data for release.
- Supported continuous improvement initiatives by identifying areas for process optimization within the laboratory setting.
Pharmacy Operations Manager
Walgreens Boots Alliance
05.2021 - 09.2023
- Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
- Analyzed data on dispensing errors to identify trends, leading to the implementation of targeted strategies for error reduction.
- Supervised a team of pharmacists and technicians, fostering an environment of collaboration, continuous improvement, and mutual respect among team members.
- Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Optimized workflow processes within the pharmacy to reduce wait times for patients without compromising accuracy or safety standards in prescription fulfillment.
- Built and maintained a culture of safety among staff by conducting regular safety training sessions and implementing necessary safety protocols.
- Developed strong communication and organizational skills through working on group projects.
- Gained strong leadership skills by managing projects from start to finish.
Senior Certified Pharmacy Technician
Walgreens Boots Alliance
10.2016 - 05.2021
- Set up and modified patient profiles in intercomeplus to include current information such as medications and insurance details.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Restocked automated medication dispensing equipment.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Resolved third-party billing, computer system and customer service issues.
- Implemented effective loss prevention strategies by maintaining vigilant oversight of controlled substances handling and storage practices.
- Contributed substantially toward increased vaccination rates within community through active promotion of immunization programs.
- Developed strong relationships with pharmaceutical representatives for optimal pricing negotiations, ultimately resulting in cost savings for the pharmacy and its customers.
- Collected co-payments or full payments from customers.
- Prepared bottle labels.
Education
Bachelor of Science - Biochemistry
University of Delaware
Newark, DE05.2021
High School Diploma -
St. Georges Technical High School
Middletown, DESkills
- Testing Procedures
- Statistical Analysis
- Data Entry
- Operations Management
- Multidisciplinary team collaboration
- Quality Control
- Instrumentation troubleshooting
- Time management
Certification
- CAPM - Certified Associate in Project Management
- CPhT - Certified Pharmacy Technician
- CPR/AED
- BLS
Timeline
Pharmacy Technician Supervisor
Christiana Care Health System
09.2023 - Current
Quality Control/Laboratory Technician
Lamotte Water Management
01.2023 - 07.2023
Pharmacy Operations Manager
Walgreens Boots Alliance
05.2021 - 09.2023
Senior Certified Pharmacy Technician
Walgreens Boots Alliance
10.2016 - 05.2021
Bachelor of Science - Biochemistry
University of Delaware
High School Diploma -
St. Georges Technical High School