Alicia W. Hill
Philadelphia,PA
Summary
Level-headed Medical Assistant Extern committed to patient advocacy and collaboration with medical staff to improve patient communications. Outstanding multitasker and team player proficient in medical software and EMR system operations. Well-versed in charting patients, taking vitals and assessing patients.
Experienced with assisting in clinical procedures and patient care. Utilizes medical knowledge to support healthcare teams by performing essential tasks. Track record of effective communication and meticulous documentation in clinical environments.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Automotive Service Writer
Walmart
Cherry Hill, NJ
07.2024 - 05.2025
- Managed customer service inquiries and resolved concerns to enhance client satisfaction.
- Coordinated repair orders, ensuring accurate documentation and timely processing of service requests.
- Communicated repair recommendations clearly to customers, fostering trust and transparency in the service process.
- Developed and maintained relationships with vendors to source quality parts efficiently for automotive repairs.
- Assigned jobs to technicians according to experience and knowledge of handling specific repairs.
- Managed warranty claims efficiently, liaising between customers, technicians, and manufacturers for smooth resolutions.
Security Officer
FilterEasy
Wilson NC
04.2023 - 07.2024
- Monitored premises to ensure safety and security compliance.
- Conducted regular patrols and inspections of facilities to identify potential hazards.
- Responded promptly to incidents, providing assistance and coordinating with emergency services as needed.
- Implemented security protocols that enhanced overall safety measures across locations.
- Trained and mentored new staff on security policies and emergency procedures.
- Collaborated with management to develop strategies for improving incident response times.
- Evaluated security systems, recommending upgrades that improved surveillance capabilities.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
Stower/Picker
Amazon
Wilmington, DE
05.2022 - 11.2023
- Responsible for scanning products by applying a handheld scanner and placing them in various bar-coded shelf locations so that the products can be ordered by customers.
- Visually inspects each item or product for damage before placing them in their various shelf locations, as well as making sure that all items are accurate.
- Carry out a variety of daily operations such as replenishing shelves with product, ensuring that inventory is efficiently managed and well-maintained, and providing excellent customer service for the Amazon organization.
- Responsible for ensuring that various items are in the right place by scanning them and physically placing them into their bar-coded locations to make them easy for customers to find.
- Supply and/or replenish shelves with products, maintain and manage inventory, and provide excellent customer service.
- Work collaboratively with every other department in the Amazon warehouse.
- Responsible for training new employees in the Amazon policy and procedure while also utilizing patience, strong interpersonal communication skills, and a motivational team-driven attitude.
- Work within established time frames for completing tasks; adhere to company policies related to attendance, punctuality, dress code, confidentiality, etc.
- Work closely with team members on the floor and management staff in-order-to complete daily objectives efficiently and effectively.
- Ensuring conformity by locating items in storage areas and comparing the information on them with work orders.
- 40 hours per week
- Organized and categorized inventory to optimize storage space and streamline retrieval processes.
- Operated material handling equipment to safely transport items throughout the warehouse.
Assistant Pastry Chef/Server
Bellingham Retirement Community
West Chester, PA
11.2015 - 05.2019
- Was responsible for the daily preparation of desserts and salads for residents; prepared all food items in a hygienic and timely manner.
- Researched new recipes and prepared baked goods such as pastries, cookies, muffins, puddings, and cakes.
- Ensured shipment issues and confirmations from the distribution locations was posted in a timely manner, in-order-to maintain the integrity of the inventory record balances.
- Delivered friendly and efficient service to ensure a pleasant dining experience for all residents.
- Assisted the Pastry Chef in developing menus for pastry items.
- Lead and supervised subordinates in the preparation of pastry items.
- Ensured sufficient stock for daily operations.
- 40 hours per week
Sales Associate
Dollar Tree, Inc
Mount Laurel, NJ
06.2011 - 07.2014
- Demonstrated outstanding customer service; promptly answered customers’ questions regarding merchandise.
- Greeted customers, assisted in sales, and answered questions about products, services, and merchandise.
- Explained to customers the best products for their needs.
- Accepted and processed orders operated the POS register and resolved return issues.
- Promoted special sales, offers and awareness of store loyalty program.
- 40 hours per week
Retail Clerk
Burlington Coat Factory
Edgewater, NJ
03.2008 - 06.2011
- Responded to telephone inquiries by providing high-quality service to customers and associates.
- Performed various data entry duties including preparing and logging daily stock orders into the computer system.
- Prepared merchandise labels with accurate quantities and descriptions.
- Processed, checked, stocked, and conducted inventory for shipments, making sure deliveries were correct and of good quality.
- Examined sales floor when the opportunity presents itself to ensure merchandise was well-stocked, well-maintained, and properly rotated.
- 40 hours per week
Bank Teller
Famers and Mechanics Bank
Willingboro, NJ
11.2006 - 02.2008
- Assisted customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions.
- Performed routine office task such as filing, copying, typing, and faxing.
- Maintained and balanced cash drawers and reconciled discrepancies.
- Informed customers about bank products and services.
- Tracked, recorded, reported, and stored information related to transactions, bank supplies, and customers, ensured all information was accurate and complete.
- Used software to track bank information and generated reports.
- Followed all bank financial and security regulations and procedures.
- Kept a clean, organized work area and a professional appearance.
- 40 hours per week
Education
Diploma -
Willingboro High
Willingboro, NJ06.2007
Clinical Medical Assistant
Garden State Science & Technology Institution
Jersey City, NJ10-2026
Skills
- Empathy and patience
- Vehicle inspection
- Warranty processing
- Estimating costs
- Service scheduling
Certification
- First Aid/CPR Certified
Timeline
Automotive Service Writer
Walmart
07.2024 - 05.2025
Security Officer
FilterEasy
04.2023 - 07.2024
Stower/Picker
Amazon
05.2022 - 11.2023
Assistant Pastry Chef/Server
Bellingham Retirement Community
11.2015 - 05.2019
Sales Associate
Dollar Tree, Inc
06.2011 - 07.2014
Retail Clerk
Burlington Coat Factory
03.2008 - 06.2011
Bank Teller
Famers and Mechanics Bank
11.2006 - 02.2008
Diploma -
Willingboro High
Clinical Medical Assistant
Garden State Science & Technology Institution