Alicia Williams
North Las Vegas,NV
Summary
Talented Branch Manager successful in managing highly effective teams with focus on account service and retention. Detail-oriented financial professional with 6 years of industry experience. Persuasive communicator with proactive approach to resolving account and customer service issues.
Overview
12
12
years of professional experience
Work History
Medical Support Assistant
United States Air Force Reserve
Las Vegas, NV
05.2020 - Current
- Greeted patients and visitors, verified patient information and scheduled appointments.
- Performed clerical tasks such as answering phones, filing records, scheduling tests and preparing charts.
- Responded promptly to inquiries from patients or other healthcare providers regarding services offered at the facility.
- Answered telephone calls, recording accurate messages and relaying to designated staff.
- Created, updated, and monitored project schedules for multiple departments.
- Assigned tasks to appropriate personnel based on their skill level and availability.
- Resolved scheduling disputes between internal stakeholders in an effective manner.
- Communicated pertinent information and potential problems to physicians and nurses.
Orthopedic Office Scheduler
Formativ Health
Jacksonville, FL
07.2019 - 07.2020
- Developed and maintained scheduling procedures to ensure timely completion of projects.
- Created, updated, and monitored project schedules for multiple departments.
- Conducted regular meetings with project teams to discuss progress and set goals.
- Resolved scheduling disputes between internal stakeholders in an effective manner.
Resource Development Manager
Modis, Inc.
Jacksonville, FL
07.2018 - 07.2019
- Built relationships with existing donors to ensure continued support.
- Collaborated with other departments to identify opportunities for resource generation.
- Participated in conferences, meetings, workshops. related to resource development initiatives.
- Developed strategies for long-term sustainability of resources for the organization's programs.
- Networked with industry leaders and investigated partnerships to increase opportunities.
Bank Teller Supervisor
BBVA Compass Bank
Jacksonville, FL
04.2017 - 07.2018
- Supervised and evaluated teller staff, providing feedback on performance;.
- Ensured compliance with all banking regulations and procedures;.
- Assisted in developing and implementing training programs for new tellers;.
- Resolved customer complaints promptly and efficiently;.
- Maintained accurate records of transactions, deposits, withdrawals.;.
Bank Branch Manager/Operations Manager
Axiom Bank
Jacksonville, FL
07.2012 - 01.2017
- Developed and implemented customer service policies to ensure efficient operations of the branch.
- Analyzed financial statements, loan applications, and credit reports to determine customers' eligibility for loans.
- Ensured compliance with banking regulations and internal procedures.
- Initiated sales campaigns to increase deposits and loan products in the branch.
- Supervised a team of 15 staff members to ensure quality customer service.
- Conducted regular meetings with employees to discuss goals and performance issues.
- Established relationships with corporate clients to identify potential business opportunities.
- Monitored daily activities within the branch including cash flow management, teller transactions, account openings and closings.
Education
Associate of Science - Fire Science
Merritt College
Oakland, CA05-2009
Skills
- Analytical Decision-Making Skills
- Customer Service-Oriented
- Teller Auditing
- Banking operations
- Loan Processing
- Cash Management
- Employee Development
- Performance Improvement
- Customer Retention
- Team building
References
References available upon request.
Timeline
Medical Support Assistant
United States Air Force Reserve
05.2020 - Current
Orthopedic Office Scheduler
Formativ Health
07.2019 - 07.2020
Resource Development Manager
Modis, Inc.
07.2018 - 07.2019
Bank Teller Supervisor
BBVA Compass Bank
04.2017 - 07.2018
Bank Branch Manager/Operations Manager
Axiom Bank
07.2012 - 01.2017
Associate of Science - Fire Science
Merritt College