Alicia Wilson
Bridgeport,CT
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Boscov's Department Store
Milford, CT
04.2023 - Current
- Assisted customers at the customer service desk by addressing their inquiries and resolving any issues encountered during their visit.
- Provided support in various areas including layaway, gift wrap, and customer pick up.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Answered phone calls from customers promptly and courteously.
Cash Office Associate
Boscov's Department Store
Milford, CT
04.2023 - Current
- Managed the cash office operations, including reconciling register tills, providing change for registers, and processing daily store deposits.
- Assisted in researching and investigating discrepancies on register tills.
- Performed opening and closing procedures according to established guidelines.
Sales Associate
Boscov's Department Store
Milford, CT
04.2022 - 04.2023
- Provided customer assistance and support on the sales floor, with a focus on facilitating smooth checkout processes.
- Organized and cleaned the sales floor while pushing new merchandise out onto the floor.
- Provided floor support by assisting customers find what they were looking for
Seasonal Fulfillment Associate
Target
Trumbull, CT
10.2021 - 01.2022
- Handled fulfillment of both in-store pickup and drive-up online orders at Target
- Picked items from backroom and floor to pack for curbside and in-store pick up.
Picker
Amazon.com
North Haven, CT
09.2021 - 10.2021
- Contributed to the seamless flow of operations by ensuring accurate picking and timely shipment of customer orders.
Wildlife Guard
National Audubon Society, Inc.
Bridgeport, CT
07.2021 - 08.2021
- In my role as a wildlife guard, I successfully educated the public about endangered birds on our shore and conducted surveys to monitor their population numbers.
- Tabled and educated the public about Connecticut's endangered shorebirds found on our state's beaches. Also conducted surveys and observations of shorebirds at Pleasure Beach.
Education
Associate of Science - General Studies
Housatonic Community College
Bridgeport, CT05.2024
High School Diploma -
Fairchild Wheeler Interdistrict Magnet
Bridgeport, CT06.2021
Skills
- Cash Reconciliation
- Customer Service
- Retail Sales
- Computer Skills
- Guest Services
- Cash Handling
- Sales Support
- Deposit Preparation
Timeline
Customer Service Associate
Boscov's Department Store
04.2023 - Current
Cash Office Associate
Boscov's Department Store
04.2023 - Current
Sales Associate
Boscov's Department Store
04.2022 - 04.2023
Seasonal Fulfillment Associate
Target
10.2021 - 01.2022
Picker
Amazon.com
09.2021 - 10.2021
Wildlife Guard
National Audubon Society, Inc.
07.2021 - 08.2021
Associate of Science - General Studies
Housatonic Community College
High School Diploma -
Fairchild Wheeler Interdistrict Magnet