Alicia Woods
Southport
Summary
Dynamic leader with a proven track record at Dollar General, adept in customer service and inventory management. Excelled in creating a safe, welcoming environment, enhancing customer relations, and mentoring a high-performing team. Demonstrated exceptional problem-solving and organizational skills, significantly improving store operations and employee satisfaction.
Overview
2025
2025
years of professional experience
Work History
Server
Countrys Barbecue
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Store Manager
Dollar General
07.2018 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Lead Cast Member
The Disney Store
12.1996 - 05.2000
- Performed regular inventory checks to maintain optimal stock levels at all times, minimizing potential shortages or overstock issues.
- Managed daily cash flow transactions accurately to ensure proper documentation of all financial records.
- Continuously improved operational efficiency by identifying areas of improvement and implementing appropriate solutions.
- Assisted in developing promotional strategies to drive sales growth while maintaining excellent guest relations.
Medical Receptionist
Nashville Medical Group
08.1996 - 05.2000
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
Sales Specialist
Gayfers
12.1991 - 02.1995
Education
Nursing
Gulf Coast State College
Panama City, FLSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Outstanding communication skills
- Team leadership and coaching
- Friendly and positive
- Inventory management
- Store merchandising
- Cash management
- Retail inventory management
Timeline
Store Manager
Dollar General
07.2018 - Current
Lead Cast Member
The Disney Store
12.1996 - 05.2000
Medical Receptionist
Nashville Medical Group
08.1996 - 05.2000
Sales Specialist
Gayfers
12.1991 - 02.1995
Server
Countrys Barbecue
Nursing
Gulf Coast State College