Alicia Zamora
Murray,USA
Summary
Dedicated Customer Service Specialist with excellent experience in the industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
7
7
years of professional experience
Work History
Receptionist/Administrative Assistant
A1 Professional Services
04.2025 - Current
- Greeting clients/visitors, managing the reception area, and maintaining a professional, welcoming environment.
- Handling high-volume, multi-line phone systems, screening calls, and managing incoming/outgoing mail and email correspondence.
- Performing clerical tasks including data entry, filing, scanning, photocopying, and faxing.
- Scheduling calendars, scheduling appointments, and coordinating meeting room bookings.
- Ordering office supplies and ensuring office equipment is functional.
Customer Service Associate
CTC Group
11.2021 - 06.2022
- Answering incoming phone calls, emails, and live chat messages to address questions or concerns.
- Handling complaints, troubleshooting issues, and providing solutions in a professional and empathetic manner.
- Processing orders, returns, exchanges, and updating customer account information.
- Recording details of customer inquiries, comments, complaints, and actions taken in a CRM system.
- Maintaining in-depth knowledge of company products and services to provide accurate information.
- Referring complex, high-priority, or unresolved issues to supervisors or specialized departments.
- Identifying opportunities to sell products or services, calculating charges, and processing payments.
Youth Care Worker
Servpro
06.2021 - 10.2021
- Ensuring a safe, clean, and secure environment, including conducting room checks, monitoring residents, and following safety procedures.
- Acting as a positive role model, guiding youth through daily routines, including waking up, personal hygiene, meals, and chores.
- Implementing behavior management plans, providing crisis intervention, and using therapeutic techniques to help youth manage emotional or behavioral disorders.
- Organizing and supervising recreational, educational, and social group activities.
- Maintaining detailed records, including daily logs, incident reports, and progress notes, and reporting behavioral changes to supervisors.
- Assisting with intake/discharge, accompanying youth to appointments, transporting residents, and liaising with families, teachers, and social workers.
- Teaching essential life skills, such as cooking, cleaning, financial literacy, and social skills.
Cashier/Customer Service
PICARIBE.
10.2019 - 12.2019
- Accurately operate cash registers, scanners, and POS systems to process cash, credit, debit, and check transactions.
- Greet customers upon arrival, assist with product questions, and provide a polite, helpful demeanor.
- Balance the cash drawer at the start and end of shifts, maintaining accurate records.
- Process merchandise returns and exchanges efficiently.
- Keep the checkout area clean, organized, and stocked.
- Properly bag, box, or wrap merchandise for customers.
- Monitor for theft and verify age for restricted items.
Education
Business Law -
Yacambu University
01-2018
High school diploma - undefined
Colegio Andrés Bello
Barquisimeto, Lara05-2014
Skills
- Customer Service
- Microsoft Office
- Cashier
- Time Management
- Organization Skills
- Data Entry
Additional Information
Authorized to work in the US for any employer
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Receptionist/Administrative Assistant
A1 Professional Services
04.2025 - Current
Customer Service Associate
CTC Group
11.2021 - 06.2022
Youth Care Worker
Servpro
06.2021 - 10.2021
Cashier/Customer Service
PICARIBE.
10.2019 - 12.2019
High school diploma - undefined
Colegio Andrés Bello
Business Law -
Yacambu University
Personal Information
Willing To Relocate: Anywhere