Alicia Lopez-Hilts
313 South Main St. Canastota,NY
Summary
A detail-oriented team player possessing robust organizational skills, capable of juggling multiple projects with exceptional accuracy. An organized and reliable individual, adept at prioritizing tasks effectively and maintaining a positive outlook. Demonstrates a readiness to assume additional responsibilities to achieve team objectives.
Overview
12
12
years of professional experience
Work History
Administrative Assistant/Video Specialist
AMRIC Associates
East Syracuse, NY
09.2024 - Current
- Reviewed, revised, modified and edited documents prepared by others.
- Ensured compliance with regulatory standards in all written documentation and reports.
- Maintained strict adherence to deadlines, successfully delivering reports on time without compromising quality.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Managed multiple projects simultaneously, meeting strict deadlines while maintaining quality results.
Office Manager
Hillside Investigative Services
Syracuse, NY
10.2020 - 08.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Expedited document processing with accurate data entry and timely filing.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Resolved payroll discrepancies quickly and successfully.
- Created new hire and termination documents for payroll.
- Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
- Facilitated smooth onboarding of new hires by efficiently entering relevant data into the payroll system.
- Collaborated with HR to integrate benefits administration into payroll system, ensuring accurate deduction and contribution calculations.
Surveillance Investigator
Oneida Indian Nation
Verona, NY
10.2013 - 02.2021
- Increased efficiency by effectively multitasking between multiple screens, camera angles, and areas under observation.
- Ensured compliance with gaming regulations by consistently monitoring operations and reporting any discrepancies observed.
- Document all information given from callers or emails and enter it correctly into a time-accurate database containing all information pertaining to the person relaying the information, dates, times, and locations.
- Answered incoming calls in a high-volume environment in a professional manner.
- Contributed to risk assessment initiatives by providing valuable insights based on observations made during daily surveillance routines.
- Proficiently wrote reports that correlated with relevant video footage.
- Demonstrated strong attention to detail while scanning large crowds for signs of cheating, theft, or other illicit activities.
- Documented suspicious activity and events through detailed reports, submitting timely updates to supervisor.
- Conducted audits of cashier transactions, ensuring accuracy and detecting any signs of fraud or theft.
- Aided in resolving disputes among patrons or employees by providing unbiased visual evidence from surveillance recordings.
- Operated surveillance equipment, video recorders and computers to monitor activities within facility.
- Reviewed video feeds to observe activity at gaming tables, slot machines and in other areas.
- Collaborated with other departments to ensure effective communication and seamless coordination during emergency situations.
- Supported law enforcement investigations with accurate documentation and provision of surveillance footage when needed.
Education
Associate of Business - Small Business Management
Utica School of Commerce
Canastota06.2010
Skills
- Customer Service
- Clear oral/written communication
- Scheduling and calendar management
- Payroll Processing
- Document Management
- Report Writing
- MS Office
- Organizational Skills
Timeline
Administrative Assistant/Video Specialist
AMRIC Associates
09.2024 - Current
Office Manager
Hillside Investigative Services
10.2020 - 08.2024
Surveillance Investigator
Oneida Indian Nation
10.2013 - 02.2021
Associate of Business - Small Business Management
Utica School of Commerce