Alida Boswell
Knoxville,TN
Summary
Experienced and reliable professional with a proven ability to establish solid connections and efficiently handle time in busy restaurant environments. Achieved outstanding results by accurately serving tables of all sizes and providing exceptional service. Devoted to fulfilling customer requirements, ensuring contentment, and nurturing lasting loyalty.
Overview
9
9
years of professional experience
Work History
Server
Sunliner Diner
09.2020 - Current
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Server
Cracker Barrel
02.2018 - 09.2020
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Provided exceptional service to high volume of daily customers.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Set up tables in between patrons to reduce wait times.
- Prepared checks, itemizing total meal costs and taxes.
- Addressed complaints to kitchen staff and served replacement items.
Daycare Teacher
Parkway Church Of God
02.2016 - 01.2018
- Developed and enforced positive strategies to encourage good behavior.
- Supervised circle time, free play, outside play and learning and developmental activities.
- Monitored children's play activities to identify additional learning opportunities or behavioral issues.
- Organized and led activities to promote physical, mental and social development.
- Supported children's emotional and social development by adapting communication tactics for differing client needs.
- Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems.
- Communicated with parents regularly to maintain student progress, schedule meetings and increase overall student happiness.
- Implemented behavior modeling and positive reinforcement into daily routines.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Instructed and assisted children in eating, toileting and resting to help develop healthy personal habits.
- Engaged with children on individual basis to build positive, trusting relationships.
Education
Some College (No Degree) - Marketing
Pellissippi State Community College
Knoxville, TNSkills
- High Volume Dining
- Staff Training
- Service Oriented
- Relationship Building
- Workflow Coordination
- High Energy and Stamina
- Customer Service and Rapport
- Point of Sale Systems
- Conflict and Complaint Resolution
- Verbal and Written Communication
- Multitasking and Prioritization
- Reliable and Responsible
- Courteous Phone Demeanor
Timeline
Server
Sunliner Diner
09.2020 - Current
Server
Cracker Barrel
02.2018 - 09.2020
Daycare Teacher
Parkway Church Of God
02.2016 - 01.2018
Some College (No Degree) - Marketing
Pellissippi State Community College
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