Alida Maggio
Champaign,IL
Summary
Proactive Associate with a track record of boosting customer satisfaction and streamlining workflows. Skilled in training new employees and issue resolution. Bringing strong leadership, attention to detail, and customer engagement to advance career.
Overview
2
2
years of professional experience
Work History
Associate
Panera Bread
02.2022 - 08.2024
- Established relationships with new employees and assisted in the training processes.
- Helped to create a positive environment between management and fellow associates.
- Increased customer satisfaction by resolving issues and providing the best service possible.
- Implemented communicative abilities to increase customer satisfaction and engagement.
- Played in integral role in effectively streamlining the workload between management and associates.
Gardening and Landscaping
Natures Finest, Inc. - Philip Smith
06.2022 - 08.2022
- Helped co-manage multiple properties for customers and achieve their gardening goals by providing knowledgeable advice on plant selection, care requirements, and design ideas tailored to individual preferences.
- Conducted thorough training programs for new employees on safety protocols, equipment handling, landscaping techniques, among others.
- Promoted sustainable gardening practices among clients, focusing on water conservation, composting, and organic methods.
- Collaborated with maintenance crew to address any landscaping or course repair needs, maintaining high standards of presentation.
Education
Bachelor of Arts - Criminology/ Paralegal Studies
Southern Illinois University, Carbondale
Carbondale, IL05.2026
Associate of Applied Science - Criminal Justice Education
Parkland College
Champaign, IL07.2024
Skills
- Customer Service
- Time Management
- Attention to Detail
- Leadership Qualities
- Customer interaction
- Workplace Safety
- Cash Handling
- Customer Engagement
- Oral communication
- Work Planning and Prioritization
- Issue Resolution
Timeline
Gardening and Landscaping
Natures Finest, Inc. - Philip Smith
06.2022 - 08.2022
Associate
Panera Bread
02.2022 - 08.2024
Bachelor of Arts - Criminology/ Paralegal Studies
Southern Illinois University, Carbondale
Associate of Applied Science - Criminal Justice Education
Parkland College