Alie McLean
Memphis,TN
Summary
Enthusiastic, dedicated, and experienced professional with a strong background in hospitality, customer service, and leadership. Passionate about cultivating a positive work environment, and creating unforgettable experiences for every guest.
Overview
14
14
years of professional experience
Work History
Server/Trainer
Moondance Grill
Memphis , TN
09.2024 - Current
- Maintains optimal dining ambiance, with enthusiastic and upbeat attitude.
- Assists guests in selecting food and beverages by suggesting courses, explaining the chef’s features, while identifying appropriate beverage pairings.
- Trains and mentors new servers, educating them on Moondance policies, cuisine and refreshments, and the value of teamwork and exceptional service.
- Works closely with the event coordinator on private gatherings- event set up and break down, providing exceptional service for large parties.
Server/Trainer
CHAR Restaurant
Memphis, TN
03.2021 - 09.2024
- Work with POS system to place orders, manage bills and handle complimentary items.
- Display enthusiasm and promote excellent service to guests, while successfully increasing referrals and walk-in business.
- Confidently educating guests on Char's fare, wine, and custom cocktails, while creating an authentic, and memorable dining experience.
- Train and teach new servers essential information, such as Char's policies and standards, time management skills, extensive food and beverage knowledge, and the vast importance of working together as a team with co-workers.
Fitness Instructor
Higher Gym
Memphis, TN
10.2022 - 08.2024
- Worked with the owners of the gym in implementing fitness programs tailored to the goals of the individuals while maintaining a positive environment and partnership.
- Created upbeat, motivating playlists to set the tone and encourage optimal performance from the clients.
- Coached a high-intensity training class that changed day to day, consistently keeping clients engaged and motivated in their fitness pursuits.
- Helped clients utilize fitness equipment properly using verbal instructions and demonstrations.
Automotive Service Writer
Perfection Auto Refinish
Memphis, TN
11.2019 - 02.2021
- Greeted and registered customers and directed cars to service garage.
- Assigned jobs to technicians with job specific expertise.
- Coordinator between customers and insurance companies regarding financial compensation, vehicle inquiries, and up to date repair status.
- Created work estimates by determining labor supplies, and materials needed for repairs.
Front of House Manager
Old Venice Pizza
Memphis, TN
09.2017 - 01.2019
- Responsible for FOH schedule, all alcohol inventory, ensure all FOH bases were covered.
- A leader for our team, emphasizing guest-first policy while maintaining an optimal work environment for employees.
- Fostered excellent customer service through coaching, a role model, and incorporating customer feedback to reinforce and improve quality service.
- Managing inventory for FOH.
Front of House Manager
Railgarten
Memphis, TN
02.2017 - 09.2017
- Upheld strong vendor relationships.
- Designed and maintained FOH schedule, trained servers to emphasize creating an unforgettable experience for our customers.
- Managed day-to-day FOH operations.
- Cash handling responsibilities/secured nightly deposits.
Server/Trainer
Houston's
Memphis, TN
06.2011 - 02.2017
- Trained new team members on restaurant procedures, menu items and performance strategies.
- Set and enforced performance and service standards to keep a consistent, high-quality environment, devoted to customer satisfaction.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Was recruited to move to Miami, Florida, to assist in the opening of a sister restaurant, The Grill at Bal Harbor, to help educate, train, and mentor new serves on food and beverage, standards of service, and implementing efficiency in every area.
Education
Some College (No Degree) - Fashion Merchandising
Auburn University
Auburn, ALSkills
- Point of Sale (POS) system operations
- New employee mentoring
- Food Quality Standards
- Strong leadership
- Training expertise
- Staff Scheduling
- High-volume dining
- Cash Handling
- Menu knowledge
- Group fitness
Timeline
Server/Trainer
Moondance Grill
09.2024 - Current
Fitness Instructor
Higher Gym
10.2022 - 08.2024
Server/Trainer
CHAR Restaurant
03.2021 - 09.2024
Automotive Service Writer
Perfection Auto Refinish
11.2019 - 02.2021
Front of House Manager
Old Venice Pizza
09.2017 - 01.2019
Front of House Manager
Railgarten
02.2017 - 09.2017
Server/Trainer
Houston's
06.2011 - 02.2017
Some College (No Degree) - Fashion Merchandising
Auburn University