Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aliesa Germany

Birmingham,AL

Summary

Driven professional with a proven track record at The City Of Birmingham, adept in emergency call response and highly effective communication. Excelled in incident documentation and stress tolerance, enhancing community safety and customer loyalty. Demonstrates critical thinking and proficient software skills, ensuring high standards of service and operational efficiency.

Overview

12
12
years of professional experience

Work History

Public Safety Dispatcher

City Of Birmingham
12.2020 - Current
  • Contributed to a safer community by consistently prioritizing and triaging incoming calls based on urgency.
  • Collaborated with other public safety agencies during joint operations, ensuring effective communication and resource allocation.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Fielded 911 emergency and non-emergency calls and determined level of support that was needed for response.

Customer Service Representative

Walmart
08.2012 - 05.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Master Of Criminal Justice -

Faulkner University
Montgomery, AL
05.2020

Criminal Justice -

Miles College
Fairfield, AL
05.2019

Skills

  • Highly effective communication
  • Emergency call response
  • Incident documentation
  • Information Gathering
  • Memory retention
  • Typing Speed
  • Emergency protocols
  • Records Management
  • Proficient in software
  • Stress Tolerance
  • Call prioritization
  • Dependable and Responsible
  • Critical Thinking

Timeline

Public Safety Dispatcher

City Of Birmingham
12.2020 - Current

Customer Service Representative

Walmart
08.2012 - 05.2019

Master Of Criminal Justice -

Faulkner University

Criminal Justice -

Miles College

Similar Profiles

  • Ashley HuffmanAshley Huffman

    Public Safety Dispatcher at Scott Emergency Communications CenterPublic Safety Dispatcher at Scott Emergency Communications Center

  • AMY GONZALEZAMY GONZALEZ

    Public Safety Dispatcher at Brawley Police DepartmentPublic Safety Dispatcher at Brawley Police Department

  • Carollee RiveraCarollee Rivera

    Public Safety Dispatcher at PROVOST MARSHAL'S OFFICE MCAS MIRAMARPublic Safety Dispatcher at PROVOST MARSHAL'S OFFICE MCAS MIRAMAR

  • Lauren E. CefarattiLauren E. Cefaratti

    Public Safety Dispatcher at Wethersfield Police DepartmentPublic Safety Dispatcher at Wethersfield Police Department

  • Joseph VelizJoseph Veliz

    Public Safety Dispatcher at Imperial County Sheriff's DepartmentPublic Safety Dispatcher at Imperial County Sheriff's Department

CREATE PROFILE
Aliesa Germany