Ali H. Zaidi
Shrewsbury,MA
Summary
Strategic & Tactical Banking Leader with 12+ years of experience managing P&L, deposit & credit portfolios. Proven track record of elevating performance growth, cross-sell acceleration, digital adoption, customer experience and risk-controlled expansion through data-driven, decision-making and high-performing teams.
Overview
11
11
years of professional experience
Work History
Executive Director, Market Director- Banking
JPMorganChase
06.2022 - Current
- Exceeded 2024 customer-satisfaction (OSAT) score by 1.3% vs. national average; ranked #9 nationally YTD 2025.
- Reduced attrition to 12% in 2024 (#1 in division), YTD 2025 at 15%; drove a 94% manager effectiveness EOS in 2025.
- Expanded small business portfolio via One Chase routines; developing and promoting four employees in to BRM role.
- Ranked #10 top tier overall scorecard performance among peer group nationally in 2024; pacing #12 top tier nationally in 2025.
- Achieved 100% pass rate on branch control reviews in 2024, ranked #2 nationally in Controls. ; pacing # 3 nationally YTD 2025.
Selected Accomplishments:
Vice President, District Manager
Wells Fargo
09.2018 - 06.2022
Selected Accomplishments:
- Drove 12% YOY growth in small business deposits (2021) through targeted forecasting and analytics.
- Generated $28 MM in new investment assets; secured first quartile credit balance performance.
- Exceeded national NPS benchmark (75.3); accelerated mobile/digital active users +24% YOY.
Vice President, Retail Market Manager II
TD Bank
09.2014 - 11.2017
Selected Accomplishments:
- Led 23-branch network to #6 regional ranking (of 69); earned an Exceptional FY 2017 rating.
- Attained record-setting employee engagement scores (4.90 direct reports; 4.86 overall).
- Launched Teller Academy, Leadership Summits, Coaching Bootcamps and Lending workshops to boost overall regional performance.
Education
Bachelor of Science - Finance
Bentley University
Waltham, MA06-2008
Accomplishments
- Leadership & Coaching: Sandler Consultative Sales, Zenger Folkman Extraordinary Leader, Situational Leadership, Cylient Coaching & Feedback.
- Systems & Applications: Microsoft Office, Bloomberg, Crystal Ball, Merlin, XP, Fiserv, MortgageBot, Lotus Notes, Eclipse, Concierge, Salesforce.
- Strengths (CliftonStrengths): Restorative | Arranger | Context | Analytical | Responsibility
- Kolbe Profile: Fact Finder 7 | Follow Thru 4 | Quick Start 5 | Implementor 3
- Languages: Fluency in English, Urdu and Hindi
Timeline
Executive Director, Market Director- Banking
JPMorganChase
06.2022 - Current
Vice President, District Manager
Wells Fargo
09.2018 - 06.2022
Vice President, Retail Market Manager II
TD Bank
09.2014 - 11.2017
Bachelor of Science - Finance
Bentley University
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