Alihia Parker
Albany,GA
Summary
I can assure I can offer great value to our customers and the company. I will perform my job in a timely professionalism matter, very dependable worker Im all about satisfying the customer making sure the issue they may have is resolved 100%. I enjoy whatever I maybe doing as my job at the time, I show empathy when needed I take my job very seriously I love communicating with people If i could help i would love to helping others has always been my passion.
Overview
5
5
years of professional experience
Work History
Customer Service Representative Remote
Afni Call Center
Austin, TX
05.2023 - 01.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Performed data entry tasks accurately and in a timely manner.
- Assisted customers with product selection by providing detailed information about available products and services.
- Met daily customer service quotas with a focus on quality.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Collected deposits or payments and arranged for billing.
Customer Service Representative
Okinus Credit Solutions
Pelham, GA
03.2022 - 10.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Remained calm and professional in stressful circumstances, and effectively diffused tense situations.
- Engaged in conversation with customers to understand their needs, resolve issues, and answer product questions.
- Collected deposits, or payments, and arranged billing.
Electronic Associate
Walmart
Thoamsville, GA
04.2019 - 06.2021
- Tested and troubleshot electronics components to identify malfunctions.
- Repaired or replaced defective parts and components of electronics systems.
- Calibrated electronic devices and equipment to ensure precise operation.
- Used customer service to help customers with electronics and products throughout electronic department.
Education
High School Diploma -
Westover High School
Albany, GA05-2015
Timeline
Customer Service Representative Remote
Afni Call Center
05.2023 - 01.2024
Customer Service Representative
Okinus Credit Solutions
03.2022 - 10.2022
Electronic Associate
Walmart
04.2019 - 06.2021
High School Diploma -
Westover High School