AliJhanae Colbert
Youngsville,LA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Key Holder
HomeGoods
Lafayette, LA
06.2020 - Current
- Ensured store was opened and closed in a timely manner according to company policies
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions
- Supervised employees by providing direction on tasks and expectations regarding customer service standards
- Organized backroom storage areas to maximize efficiency of space utilization
- Managed key holder responsibilities such as opening and closing the store, setting alarms
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations
- Participated in training sessions on topics such as customer service techniques and loss prevention strategies
- Analyzed weekly reports on sales trends, labor costs, shrinkage rates., to identify opportunities for improvement
- Delegated work to staff, setting priorities and goals
- Developed shift schedules for assigned personnel according to operational needs
- Supervised staff in a variety of tasks to ensure efficient operations
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Cashier
Dollar Tree
Broussard, LA
03.2019 - 09.2020
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change
- Issued receipts, refunds, credits or change due to customers
- Stocked shelves with merchandise when needed
- Processed returns and exchanges of merchandise in accordance with store policies
- Identified discrepancies between actual count and register balance; made corrections accordingly
- Operated cash register or POS system to receive payment by cash, check and credit card
Cashier
Party City
Lafayette, LA
09.2018 - 02.2019
- Greeted customers and answered any questions they had about the store's products and services
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change
- Issued receipts, refunds, credits or change due to customers
- Stocked shelves with merchandise when needed
- Processed returns and exchanges of merchandise in accordance with store policies
- Answered customer inquiries regarding store policies and procedures
- Provided excellent customer service while promoting loyalty programs to increase sales potential
Education
Bachelor of Science - Respiratory Therapy
Louisiana State University At Eunice
Eunice, LA04.2026
Associate of General Studies -
South Louisiana Community College
Lafayette, LA05.2021
Skills
Customer Service Management
Front end operations
Team training and development
Daily Reporting
Store operations oversight
Scheduling Coordination
Technical skills
Team management
Effective leadership
Staff management
Task delegation
Timeline
Key Holder
HomeGoods
06.2020 - Current
Cashier
Dollar Tree
03.2019 - 09.2020
Cashier
Party City
09.2018 - 02.2019
Associate of General Studies -
South Louisiana Community College
Bachelor of Science - Respiratory Therapy
Louisiana State University At Eunice