ALINA GOIZUETA
Pineville,NC
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
5
5
years of professional experience
Work History
Lead Receptionist
Ark Veterinary Hospital
10.2022 - Current
- Managed daily front desk operations to streamline check-in processes and improve client flow
- Trained and supervised a team of receptionists, resulting in more consistent and professional customer service
- Implemented an efficient scheduling system to minimize booking conflicts and improve appointment accuracy
- Maintained detailed records of patient visits and billing information to ensure accuracy and confidentiality
- Facilitated communication between clients and veterinary staff, improving clarity and overall service experience
- Assisted in marketing initiatives to promote services, increasing community engagement and outreach efforts.
Front Desk Receptionist
Woof Gang Bakery and Grooming
06.2021 - 08.2022
- Greeted clients and their pets upon arrival to create a welcoming and professional first impression
- Scheduled grooming appointments and managed daily calendars to ensure smooth workflow for groomers
- Processed payments and maintained accurate records to support efficient and error-free transactions
- Answered phone calls and responded to client inquiries to provide timely and helpful information
- Collaborated with grooming staff to coordinate pet drop-offs and pickups, improving overall customer experience
Education
Bachelor of Arts - Environmental Biology
The University of North Carolina At Charlotte
Charlotte, NC05-2027
Skills
- Animal safety
- Medical triage
- Patient restraint
- Medication administration
- Sample collection
- Euthanasia assistance
- Vaccine administration
- Diagnostic imaging
- Animal handling
- Patient discharge
Timeline
Lead Receptionist
Ark Veterinary Hospital
10.2022 - Current
Front Desk Receptionist
Woof Gang Bakery and Grooming
06.2021 - 08.2022
Bachelor of Arts - Environmental Biology
The University of North Carolina At Charlotte