Alina Licsken
Summary
Dynamic Front Desk Receptionist with proven expertise at Florida Neurology Center, excelling in customer service and appointment scheduling. Recognized for enhancing operational efficiency and reducing guest wait times. Skilled in data entry and cash handling, with a strong attention to detail and a commitment to maintaining confidentiality and professionalism.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Florida Neurology Center
01.2021 - 08.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Organized and maintained files and records to ensure up-to-date documentation.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Collected payments, processed transactions and updated relevant records.
- Handled assignments independently with good judgement and critical thinking skills.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Tracked important information spreadsheets and ran reports or generated graphs using data.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Streamlined check-in processes, reducing wait times for guests.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
- Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
Education
Carol Davila Post-Secondary School of Health
Colegiul Technologic Dimitrie Dima
Pitesti Romania07-2019
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Scheduling
- Appointment scheduling
- Verbal and written communication
- Administrative skills
- Scheduling appointments
- Oral and writing communication
- File organization
- Front office management
- Hospitality services
- Filing
- Sensitive information handling
- Work prioritization
- Administrative support
- Initiative-taking
- Skilled in [software]
- Researching skills
- Fluent in English & Romanian
- Payment processing
Timeline
Front Desk Receptionist
Florida Neurology Center
01.2021 - 08.2025
Carol Davila Post-Secondary School of Health
Colegiul Technologic Dimitrie Dima
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