ALINA PALMA

-Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods

-Prepared food using the FIFO method (first In, first out)

-Prepared Frozen yogurt flavors and made crepes (savory and sweet)

-Preparing crepe batter and fillings according to recipes

-Ensuring crepes are cooked to the right consistency and appearance

-Assembling and plating crepes attractively with toppings and fillings

• Trained new employees and delegated daily tasks and responsibilities
• Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations
• Responded to and resolved customer questions and concerns
• Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints
• Received and unloaded truck (merchandise) and stocked aisles

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
• Responded to customer requests for products, services, and company information
• Resolved escalated customer issues, restoring confidence in company's commitment to service excellence