Alina Parchevska
Shelton,CT
Overview
2
2
years of professional experience
Work History
Student Support Technician
Eastern Connecticut State University
Willimantic, CT
08.2025 - Current
- Troubleshot hardware and software issues for faculty and staff to enhance operational efficiency.
- Provided technical support via phone, email, and in-person to resolve user inquiries promptly.
- Maintained inventory of IT supplies and equipment, ensuring availability for ongoing projects.
- Assisted in the setup and configuration of classroom technology to facilitate learning environments.
Customer Service Representative
Walgreens
Shelton, CT
01.2024 - 03.2026
- Answered incoming calls from customers seeking assistance or requesting information about products and services.
- Followed company policies regarding returns, exchanges, refunds procedures.
- Offered suggestions for additional items that may interest customers.
- Assisted customers with product selection based on their individual needs.
- Kept up-to-date on new products available in the store.
- Handled cash accurately during each shift.
- Greeted customers upon arrival and assisted them with their inquiries.
- Ensured all areas of the store were clean and organized at all times.
- Stocked shelves, displays, and coolers with products.
- Provided excellent customer service by responding promptly to inquiries and requests.
- Recommended, selected, located, and obtained products to meet customer needs.
- Processed credit card, EBT, and gift certificate payments in electronic computer systems.
Education
Bachelor of Science - Business Administration
Eastern Connecticut State University
Willimantic, CT05.2028
Skills
- Remote support
- Technical support
- Troubleshooting skills
- Customer Service
- Product Recommendations
- Cash Handling
Accomplishments
- National Honor Society, 2024
Languages
English
Full Professional
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Timeline
Student Support Technician
Eastern Connecticut State University
08.2025 - Current
Customer Service Representative
Walgreens
01.2024 - 03.2026
Bachelor of Science - Business Administration
Eastern Connecticut State University