Alina Ugrin
Spokane,WA
Summary
Working at Walmart as a Customer Service Representative has provided essential skills transferable to a CNA role in a healthcare setting. This includes daily interactions with customers which has enhanced those communication skills, expressing empathy and patience crucial for patient care. Additionally, collaborating with coworkers taught effective teamwork and problem-solving, vital for working alongside healthcare professionals in a fast-paced environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cashier
Lowes Home Improvment
05.2023 - 07.2023
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked 1-3 additional hours when needed to compensate for staffing shortages.
- Restocked and organized merchandise in front lanes.
Customer Service Representative
Walmart
06.2020 - 11.2022
- Managed high-stress situations effectively, maintaining professionalism while resolving conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company.
- Responded to customer requests for products, services, and company information.
- Managed approximately 20 incoming calls per day from customers.
- Processed customer orders and accurately handled payment transactions.
- Assisted in training new employees, explaining company policies and procedures.
Education
Associate of Arts - Nursing
Washington State University
Pullman, WA05.2024
Associate of Arts - Nursing
Spokane Community College
Spokane, WA06.2023
Skills
- Customer Service
- Patience and Empathy
- Problem-Solving
- Written and verbal communication
- Time management skills
- Honest and Dependable
- Active Listening
Certification
- CNA - Certified Nursing Assistant
Timeline
Cashier
Lowes Home Improvment
05.2023 - 07.2023
Customer Service Representative
Walmart
06.2020 - 11.2022
Associate of Arts - Nursing
Washington State University
Associate of Arts - Nursing
Spokane Community College