Alina Waqar
Woodbridge,VA
Summary
Dynamic professional with a proven track record in customer service and teamwork, demonstrated at Jibs Auto and other esteemed organizations. Skilled in problem-solving and time management, I excel in fostering team collaboration and enhancing customer satisfaction. Achieved significant improvements in client retention and project completion efficiency, leveraging strong multitasking and people skills.
Overview
5
5
years of professional experience
Work History
Sales Associate
Jibs Auto
06.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Online Tutor
Kadama
06.2020 - Current
- Established strong rapport with students, fostering a positive and motivating learning environment.
- Enhanced student comprehension by implementing engaging and interactive online tutoring sessions.
- Utilized various online platforms and tools to deliver effective tutoring services for remote learners.
- Analyzed student progress to adjust lesson planning for improvement.
- Consistently maintained high satisfaction ratings from both students and parents, ensuring long-term client retention.
7th Grade English and Language Arts Teacher
Prince William County Public Schools
09.2023 - 06.2024
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
Substitute Teacher
Prince William County Public Schools
08.2022 - 09.2023
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
Pharmacy Technician
Walmart
08.2020 - 05.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Manager
Moractic LLC
02.2020 - 02.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Front End Team Lead
McDonald's
06.2019 - 02.2020
- Effectively delegated tasks among team members based on individual strengths, ensuring a balanced workload and efficient project completion.
- Led a team of developers to complete project milestones on time, resulting in successful product launches.
- Deployed continuous integration pipelines for efficient code testing and deployment processes, significantly reducing the risk of bugs reaching production environments.
- Fostered an open, collaborative work environment by promoting regular communication between team members and encouraging the sharing of ideas and solutions to common challenges.
Education
Bachelor of Science - Business Administration
George Mason University
Fairfax, VA12.2024
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Reliable and punctual
- Goal-Oriented
- Exceptional customer service
Languages
Arabic
Elementary
Hindi
Full Professional
Urdu
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
7th Grade English and Language Arts Teacher
Prince William County Public Schools
09.2023 - 06.2024
Sales Associate
Jibs Auto
06.2023 - Current
Substitute Teacher
Prince William County Public Schools
08.2022 - 09.2023
Pharmacy Technician
Walmart
08.2020 - 05.2023
Online Tutor
Kadama
06.2020 - Current
Manager
Moractic LLC
02.2020 - 02.2022
Front End Team Lead
McDonald's
06.2019 - 02.2020
Bachelor of Science - Business Administration
George Mason University