ALINA ROXANA ARUSTEI
Wisconsin Dells
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
SERVER/Bartender
Sundara Inn And Spa
11.2019 - Current
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Assistant Manager
Famous Dave's Bar-B-Que
01.2019 - Current
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Front of House Manager
Famous Dave's Bar-B-Que
05.2017 - 01.2019
- Enhanced customer satisfaction by implementing effective front of house management strategies.
- Streamlined operations for improved efficiency and cost savings by overseeing staff scheduling, inventory, and ordering processes.
- Boosted team morale through regular performance feedback sessions and recognition of exceptional work.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
SERVER
Famous Dave's Bar-B-Que
05.2014 - 05.2017
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Server
MACARONI AND CHEESE SHOP
10.2016 - 03.2017
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Store Supervisor
L&I INC
06.2013 - 09.2016
- Started as customer assistant and moved to store supervisor in a month.
- Summer time job only.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
Cashier
INTERGAME SELECT SRL
10.2014 - 05.2015
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Collected and authorized payments of guests.
Hostess
Famous Dave's Bar-B-Que
06.2013 - 09.2013
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
SERVER
CONSUMCOOP RADUCANENI
05.2010 - 05.2013
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Master of Science - MANAGEMENT OF QUALITY AND FOOD SAFETY
Iasi University of Life Sciences
IASI, RO 07.2016
Bachelor of Science - ENGINEERING OF FOOD PRODUCTS
University of Agricultural Sciences And Veterinary
IASI, RO06.2014
Skills
- Excellent communication skills
- Teamwork and collaboration
- Professionalism and strong work ethic
- Hospitality
- Customer Service
- Event Planning
- Customer Satisfaction
Certification
- Certified ServSafe Food Protection Manager , WRA Education Foundation's ServSafe Manager - November 2017-2022
Timeline
SERVER/Bartender
Sundara Inn And Spa
11.2019 - Current
Assistant Manager
Famous Dave's Bar-B-Que
01.2019 - Current
Front of House Manager
Famous Dave's Bar-B-Que
05.2017 - 01.2019
Server
MACARONI AND CHEESE SHOP
10.2016 - 03.2017
Cashier
INTERGAME SELECT SRL
10.2014 - 05.2015
SERVER
Famous Dave's Bar-B-Que
05.2014 - 05.2017
Store Supervisor
L&I INC
06.2013 - 09.2016
Hostess
Famous Dave's Bar-B-Que
06.2013 - 09.2013
SERVER
CONSUMCOOP RADUCANENI
05.2010 - 05.2013
Master of Science - MANAGEMENT OF QUALITY AND FOOD SAFETY
Iasi University of Life Sciences
Bachelor of Science - ENGINEERING OF FOOD PRODUCTS
University of Agricultural Sciences And Veterinary
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