ALINE BEHN
Sprouts Farmers Market
Phoenix ,AZ
11
years of professional experience
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Work History
Deli Clerk
6 Months- Delivered exceptional customer service by providing attentive and knowledgeable assistance.
- Managed operation of slicing machines and scale systems to ensure efficient preparation of deli products.
- Executed process improvements to optimize efficiency in food preparation and service delivery.
- Ensured workplace safety by strictly following food safety protocols and swiftly resolving hazards.
Eligibility Interviewer
7 Months- Conducted interviews to assess and confirm eligibility for medical, nutrition, and cash assistance programs, ensuring clients received necessary support.
- Entered and updated client data across multiple systems, maintaining accuracy while providing engaging assistance by phone.
- Provided empathetic support to clients in a high-pressure call center environment. in high-volume, fast-paced call center environment.
Customer Care Coordinator/Dispatcher
1 Year 4 Months- Coordinated and dispatched drivers to efficiently fulfill client scheduling needs.
- Monitored service performance and resolved issues through effective trouble ticket management.
- Maintained on-time service metrics while preparing daily schedules for optimal resource allocation.
Merchandiser
4 Months- Stocked and maintained product displays across multiple grocery store locations to enhance customer experience and drive sales.
- Ensured planogram compliance, completing daily merchandising reports to support inventory accuracy and effective product placement.
- Organized and rotated stock to enhance product visibility and minimize spoilage.
Patient Care Coordinator
5 Months- Managed 75+ accounts daily, coordinating payments, scheduling, and financial counseling to ensure timely patient support.
- Handled electronic faxes, emails, and patient communications to facilitate seamless information flow.
- Coordinated patient appointments and referrals to enhance access to care.
- Managed patient records using electronic health record (EHR) systems for accuracy and compliance.
- Developed and implemented patient education materials, promoting understanding of treatment plans.
Patient Financial Services Representative
3 Years 6 Months- Collected balances, reconciled accounts, and advised patients on financial options.
- Received 25 customer commendations in six months for outstanding service.
- Collected balances and reconciled accounts while advising patients on financial options to ensure clarity in their financial responsibilities.
Patient Financial Services Representative
8 Months- Registered and pre-registered 75+ patients daily, ensuring accurate authorizations and coverage verification.
- Collected payments while clarifying financial policies to enhance patient understanding.
- Cross-trained in multiple departments to facilitate seamless patient service and improve overall experience.
Physician Billing Representative
1 Year 4 Months- Processed billing and payments for over 65 clients daily, ensuring timely revenue collection.
- Resolved billing discrepancies, enhancing reimbursement accuracy and client satisfaction.
- Managed multiple platforms to maintain accurate financial records and support billing operations.
Education
High School Diploma
- Awarded [Award Name]Business Office Education
Accounting & Bookkeeping - Accounting, Bookkeeping & Computer Proficiency
Skills
Data entry proficiency
Inventory management
Inventory management
Other: Food safety compliance
Effective conflict resolution
Client support
Cleanliness and sanitation
Ethical conduct
Effective listening
Analytical reasoning
Effective verbal communication
Effective interview techniques
Confidentiality
Effective communication skills
Microsoft office
AWARDS
Lead of Helping Hands Award – Envoy America (Jun 2023), Employee of the Month – Banner Health (Apr 2019)
Timeline
Deli Clerk
Sprouts Farmers Market
02.2026 - CurrentRead More
Eligibility Interviewer
Department of Economic Security
01.2024 - 08.2024Read More
Merchandiser
American Bottling Company
04.2023 - 08.2023Read More
Customer Care Coordinator/Dispatcher
Envoy America
07.2022 - 11.2023Read More
Patient Care Coordinator
Camelback Women's Health
09.2021 - 02.2022Read More
Patient Financial Services Representative
Banner Health
01.2018 - 07.2021Read More
Patient Financial Services Representative
Banner McKee Medical Center
05.2017 - 01.2018Read More
Physician Billing Representative
Greeley
01.2016 - 05.2017Read More
Thompson Valley High School
High School Diploma
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Accounting & Business School Of The Rockies
Accounting & Bookkeeping from Accounting, Bookkeeping & Computer Proficiency
Read More