Alisa Farris
House Springs,MO
Summary
I am a very hard worker and always ready to learn new things!
Adaptable and accurate in completing orders, replenishing serving stations and cleaning spills. Assists servers by collecting payments, issuing receipts and setting order trays before delivering food to customers' tables. Light-hearted and friendly professional skilled in customer service.
I am an Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs.
Overview
9
9
years of professional experience
Work History
Crew Member
McDonald's Restaurant
05.2023 - Current
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Assisted other team members to achieve goals.
- Operated cash register to ring up final bill and process various forms of payment.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Prepared products following restaurant, health, and safety standards and procedures.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Crew Member
Qdoba
08.2022 - 05.2023
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Observed customer purchases in line and differentiated between standard portions.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Documented customer orders and conveyed special requests to kitchen staff.
- Replenished serving stations with fresh food and cleaned up spills.
- Brewed coffee and tea and changed out drink station syrups.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Store Associate
Michaels Arts And Crafts
03.2021 - 06.2022
- Maintained tidy and organized store to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Increased sales and customer satisfaction through personalized servicing.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Crew Trainer
Burger King
06.2018 - 01.2022
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety, and customer service.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Maintained current knowledge of all team position requirements.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Documented training and progress on database to enable tracking history and maintain accurate records.
- Researched training programs to stay up to date with current trends and relevant with job responsibilities and requirements.
- Evaluated value of training programs to determine achievement of desired outcomes, applying necessary modifications.
- Liaised with other departments to coordinate training activities and resolve any issues or concerns.
Crew Member
McDonald's Restaurant
04.2015 - 05.2018
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Education
High School Diploma -
Fox Sr High
Arnold, MO05.2015
Skills
- Inventory Restocking
- Food Preparation
- Food Running
- Menu Memorization
- Customer Service
- Safe Food Handling
- Order Management
- Quality Control Checks
- Willingness to Learn
- Inventory Counts
- Food Preparation and Safety
- Performance Improvement
- Positive Company Representation
Timeline
Crew Member
McDonald's Restaurant
05.2023 - Current
Crew Member
Qdoba
08.2022 - 05.2023
Store Associate
Michaels Arts And Crafts
03.2021 - 06.2022
Crew Trainer
Burger King
06.2018 - 01.2022
Crew Member
McDonald's Restaurant
04.2015 - 05.2018
High School Diploma -
Fox Sr High