Alisa Groves
Humble
Summary
Goal-oriented professional skilled in managing stressful situations and addressing benefits needs while navigating complex agency structures. Experienced in adhering to regulatory limits and department standards through effective communication via email, letters, phone calls, and in-person interactions. Proven track record in generating new business through the sale of diverse insurance plans.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent
TTEC Services/Progressive
Humble
03.2025 - Current
- Guided customers through insurance policy inquiries and coverage options.
- Educated clients on available insurance products and associated benefits.
- Utilized company software to manage client accounts efficiently.
- Resolved customer concerns through effective communication and problem-solving.
- Participated in training sessions to improve product knowledge and skills.
- Identified opportunities for cross-selling additional policies or services to existing customers.
- Advised clients on their insurance needs and coverage options based on individual requirements.
Member Service Representative
Prime Therapeutics LLC
Humble
09.2024 - 02.2025
- Assisted members with inquiries regarding prescription benefits and services.
- Processed member requests for medication refills and prior authorizations.
- Collaborated with healthcare providers to resolve member issues efficiently.
- Maintained accurate member records in the customer relationship management system.
- Provided support during peak times to ensure timely response to member needs.
- Handled sensitive information in compliance with privacy regulations and policies.
- Answered incoming calls regarding membership benefits and services.
- Greeted customers in a friendly and professional manner.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
Licensed Insurance Agent
Foundever/USAA
Humble
12.2023 - 10.2024
- Assisted customers with insurance policy inquiries and coverage options.
- Educated clients on insurance products and benefits available.
- Utilized company software to manage client accounts efficiently.
- Resolved customer concerns through effective communication and problem-solving.
- Participated in training sessions to improve product knowledge and skills.
- Conducted customer needs assessments to identify appropriate coverage levels and options.
- Provided assistance with billing inquiries, payment processing, and customer service issues.
- Processed policy changes, renewals, cancellations, claims and other related paperwork accurately and timely.
- Maintained accurate records of client information including contact details and policy changes.
Home Health Aide
Visitng Angels
Humble
09.2022 - 12.2023
- Assisted clients with daily living activities and personal care routines.
- Monitored client health by tracking vital signs and reporting changes.
- Provided companionship to clients, promoting social interaction and engagement.
- Maintained cleanliness and organization in client living spaces.
- Communicated with family members regarding client needs and updates.
- Documented care provided in daily logs for accurate record-keeping.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
Education
High School Diploma -
Edison High School
Lake Station, IN06-1994
Skills
- Customer service
- Insurance policy management
- Client account management
- Compliance regulations
- Claims processing
- Cross-selling strategies
- Communication skills
- Software utilization
Certification
P&C License
Timeline
Licensed Insurance Agent
TTEC Services/Progressive
03.2025 - Current
Member Service Representative
Prime Therapeutics LLC
09.2024 - 02.2025
Licensed Insurance Agent
Foundever/USAA
12.2023 - 10.2024
Home Health Aide
Visitng Angels
09.2022 - 12.2023
High School Diploma -
Edison High School
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