Alisa King
Hueytown,AL
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Clerical & Office Support
The Black Belt Law Group
02.2023 - Current
- Contributed to a positive work environment through professional behavior and maintaining high confidentiality standards at all times.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Interacted with customers by phone, email, or in-person to provide information.
- Skilled at working independently and collaboratively in a team environment.
- Managed daily data entry and kept clerical information accurate and up-to-date.
Customer Service Representative, Dispatch Leader
Birmingham Water Works
08.2008 - 10.2023
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Streamlined dispatch procedures with the implementation of new technology and software systems.
- Researched billing errors and discrepancies to initiate corrective action.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
- Monitored and tracked dispatch communication systems.
Education
Master of Science - Business Administration
Faulkner University
Montgomery, ALBachelor of Science - Business Administration
Miles College
Fairfield, ALSkills
- Customer Service
- Data Entry
- Microsoft Office
- Dispatch Software Proficiency
- Critical Thinking
Certification
Microsoft Business Computing Applications Certification
Timeline
Clerical & Office Support
The Black Belt Law Group
02.2023 - Current
Customer Service Representative, Dispatch Leader
Birmingham Water Works
08.2008 - 10.2023
Master of Science - Business Administration
Faulkner University
Bachelor of Science - Business Administration
Miles College
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