Alisa Luciano
Ephrata,PA
Summary
Hard working receptionist with extensive experience at Highlands Family Practice, excelling in appointment scheduling. Proven ability to enhance patient flow and train team members effectively. Recognized for exceptional customer service and adept office software skills, ensuring a positive and professional front desk environment.
Overview
27
27
years of professional experience
Work History
Receptionist
Highlands Family Practice
Lancaster, PA
02.2004 - Current
- Answer phones.
- Schedule appointments.
- Check in and check out patients.
- Work with insurance.
- Billing
- Building schedules for doctors.
- Reports
- Trained employees in current and other UPMC offices
- Order office supplies
Receptionist
Crooked Oak Family Health
Lancaster, PA
02.1998 - 02.2004
- Answered phones.
- Scheduled appointments
- Check in and check out
Education
High School Diploma -
Ephrata High School
Ephrata, PA06-1996
Skills
- Appointment scheduling
- Billing procedures
- Patient check-in
- Office software
- Data entry
- Customer service
- Team training
- Time management
- Supply management
- Record keeping
- Phone etiquette
- Reception desk management
- Positive and professional
- Calendar management
Timeline
Receptionist
Highlands Family Practice
02.2004 - Current
Receptionist
Crooked Oak Family Health
02.1998 - 02.2004
High School Diploma -
Ephrata High School
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