Alisa Luciano
Ephrata,PA
Summary
Experienced receptionist specializing in front desk operations, adept at maintaining patient confidentiality and optimizing appointment scheduling. Proven ability to enhance office administration and improve customer relationship management. Strong organizational skills and attention to detail contribute to efficient office workflows.
Overview
25
25
years of professional experience
Work History
receptionist
UPMC Highlands Family Practice
Lancaster, PA
02.2001 - 04.2026
- Managed front desk operations and greeted patients warmly.
- Answered phone calls, directing inquiries to appropriate staff to enhance communication efficiency.
- Scheduled appointments using electronic health record system efficiently.
- Coordinated with healthcare providers to promote smooth patient flow and optimize scheduling.
- Processed patient forms, verifying insurance information to ensure accuracy and compliance.
- Maintained patient confidentiality and handled sensitive information securely.
- Processed payments and updated accounts to reflect balance changes.
- Assisted in managing office supplies and inventory effectively.
Education
High School Diploma -
Ephrata High School
EphrataSkills
- Appointment scheduling
- Electronic health records management
- Insurance verification
- Patient confidentiality
- Office administration
- Customer relationship management
- Time management
- team collaboration
Timeline
receptionist
UPMC Highlands Family Practice
02.2001 - 04.2026
High School Diploma -
Ephrata High School