Alisa Pantoja
Denton,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
year of professional experience
Work History
Hostess
Lakewood Country Club
Dallas, TX
05.2023 - 01.2024
- Greeted guests warmly upon arrival, seating them promptly.
- Distributed menus to guests, led to tables, and gave initial information about service staff or specials.
- Took reservations over the phone, online, and in person.
- Planned out the seating chart for reservations.
- Managed guest expectations by relaying information regarding wait times, and specials.
- Communicated with servers about new tables, changes in food availability, and member comments.
- Managed incoming calls during busy shifts.
- Assigned tickets to servers and helped place to-go orders.
- Covered for front desk whenever asked.
- Helped with various tasks for large events and banquets.
- Collaborated with staff to move tables and adjust seating to accommodate customers.
- Completed closing duties by emptying trash, plotting reservations for the next day, refilling chocolates, and putting away the devices.
- Recognized by management for providing exceptional customer service.
Education
Some College (No Degree) - Business Administration And Management
University of North Texas
Denton, TXSkills
- Reservations Management
- Event Planning
- Guest Engagement
- Complaint Handling
- Organizational Skills
Timeline
Hostess
Lakewood Country Club
05.2023 - 01.2024
Some College (No Degree) - Business Administration And Management
University of North Texas
Similar Profiles
Tristan JonesTristan Jones
Assistant Golf Professional at Lakewood Country ClubAssistant Golf Professional at Lakewood Country Club
Breanna De SantiagoBreanna De Santiago
Host at Lakewood Country ClubHost at Lakewood Country Club
Carmen ChaffeeCarmen Chaffee
Food Runner and Banquet Manager at Lakewood Country ClubFood Runner and Banquet Manager at Lakewood Country Club