Alisa Ruffin
Durham,NC
Summary
Results-driven professional with over 25 years of experience in conflict resolution, contract compliance, and customer communication. Skilled in quality control, machine troubleshooting, and effective time management. Committed to enhancing productivity and reducing costs while adapting to diverse working conditions.
Overview
27
27
years of professional experience
Work History
Cashier
Publix Grocery Store
Durham, NC
07.2025 - Current
- Processed payments with precision at the checkout counter.
- Processed customer transactions at checkout stations, ensuring quick service and positive shopping experiences.
- Maintained clean, organized checkout areas to enhance customer comfort and streamline transactions.
- Resolved customer complaints promptly, fostering satisfaction and encouraging repeat business.
- Provided information about store promotions to enhance customer awareness.
Hospice Caregiver
Zee Caregiver Service
Durham, NC
06.2021 - Current
- Provided compassionate care and support to patients in hospice settings.
- Assisted with daily living activities, promoting patient comfort and dignity.
- Provided companionship and emotional support, fostering a sense of security and comfort for patients and families.
- Communicated effectively with families to address concerns and provide updates.
- Maintained comprehensive documentation of patient care, ensuring continuity and quality of treatment.
- Conducted light housekeeping tasks to ensure a clean and safe environment.
Operator
Wolfspeed
Durham, NC
01.2022 - 12.2025
- Monitored equipment performance and conducted routine maintenance checks to ensure operational reliability.
- Assisted in troubleshooting mechanical issues to minimize downtime.
- Implemented quality control measures to maintain high product standards and reduce defects.
- Operated production machinery to ensure efficient manufacturing processes.
- Collaborated with team members to streamline workflow, enhancing overall operational efficiency.
- Trained new operators on safety procedures and operational protocols.
Carrier
News and Observer
Durham, NC
02.1999 - 03.2019
- Guaranteed accurate distribution of publications to subscribers and newsstands, enhancing customer satisfaction.
- Communicated with customers about delivery issues or changes, fostering trust and reliability.
- Delivered newspapers to designated routes with consistent punctuality.
- Addressed inquiries and concerns promptly, reinforcing commitment to customer service.
- Managed inventory of newspapers and supplies for efficient operations.
Education
B.S.W. - Social Work
NORTH CAROLINA CENTRAL UNIVERSITY
Durham, NC05-2008
Skills
- Customer service
- Communication
- Client relations
- Time management
- Organizational skills
- Multitasking
- Adaptability
- Flexibility
- Problem-solving
- Safety protocols
- Production equipment operation
- Planning
Timeline
Cashier
Publix Grocery Store
07.2025 - Current
Operator
Wolfspeed
01.2022 - 12.2025
Hospice Caregiver
Zee Caregiver Service
06.2021 - Current
Carrier
News and Observer
02.1999 - 03.2019
B.S.W. - Social Work
NORTH CAROLINA CENTRAL UNIVERSITY