Alisha Aviles
Queens,NY
Summary
Knowledgeable desired position with solid background in hospitality and customer service. Successfully ensured guest satisfaction through seamless coordination and attentive service. Demonstrated exceptional interpersonal skills and adaptability in dynamic environments.
Overview
7
7
years of professional experience
Work History
Hostess
Virgin Hotels
06.2024 - Current
- Serve as first point of contact, delivering polished luxury-level guest experiences.
- Manage reservations, waitlists, and high-volume seating flow.
- Balance sections strategically to support servers and service efficiency.
- Handle guest concerns, VIP needs, and special requests with discretion.
- Maintain calm, professional presence during peak service and events.
Food Pantry Volunteer
Queens Defenders
11.2018 - Current
- Assisted in organizing food distribution events, ensuring smooth operations and timely service.
- Maintained inventory records, tracking supplies and minimizing shortages effectively.
- Collaborated with team members to streamline food packing processes for enhanced efficiency.
- Provided support during client intake, ensuring respectful and accurate information collection.
- Developed resource materials for volunteers, facilitating consistent understanding of pantry protocols and procedures.
- Sorted, stocked and organized shelves with food for easy access by other volunteers.
- Assisted in food distribution for increased community reach and support.
Fulfillment Expert
Target
10.2022 - 04.2025
- Processed and fulfilled customer orders accurately and efficiently.
- Managed inventory levels, ensuring stock availability for customer demands.
- Operated warehouse equipment to facilitate timely product movement.
- Collaborated with team members to enhance workflow efficiency and accuracy.
- Exceeded performance metrics consistently by prioritizing tasks effectively within a fast-paced environment.
- Provided training for new hires on fulfillment procedures, fostering a knowledgeable workforce committed to delivering quality results.
Catering Server
The Sands Atlantic Beach
Long Beach, NY
07.2022 - 11.2024
- Ensured high-quality service for weddings and private gatherings.
- Facilitated guest flow and seating arrangements.
- Maintained immaculate presentation and handled special requests.
- Set up dining areas efficiently, arranging tables and decorations according to event specifications.
- Assisted in food preparation and presentation, maintaining high standards of cleanliness and organization.
- Collaborated with kitchen staff to facilitate timely food service, enhancing overall event flow.
- Provided attentive support to guests, addressing inquiries promptly and professionally during events.
Education
High School Diploma -
Collection County High School
Walterboro, SC2021
Skills
Guest Greeting & Engagement Host Stand Operations Seating & Flow Management High-Volume Crowd Control
VIP & Special Requests Guest Conflict Resolution Professional Communication Team Coordination Luxury Hospitality Standards
Timeline
Hostess
Virgin Hotels
06.2024 - Current
Fulfillment Expert
Target
10.2022 - 04.2025
Catering Server
The Sands Atlantic Beach
07.2022 - 11.2024
Food Pantry Volunteer
Queens Defenders
11.2018 - Current
High School Diploma -
Collection County High School