Summary
Overview
Work History
Education
Skills
35 -40 WPMS
Timeline
Generic

Alisha Barber

Houston,TX

Summary

My overall objective is to be a good employee that is responsible, dependable and committed to performing tasks and following rules and regulations. Authorized to work in the US for any employer

Knowledgeable cashier with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.

Overview

2025
2025
years of professional experience

Work History

Cashier

Tower Loan
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Housekeeping

The Westin Jackson
07.2017 - 09.2017
  • My job duties were to clean rooms and make sure they were ready to release them to other customers.

Teacher Assistant

Jackson Public Schools
05.2009 - 08.2017
  • My current duties is to assist the teacher in aiding and educating effective children for a bigger and brighter future.

Server

Ruby Tuesday
10.2009 - 01.2010
  • Responsibilities - Serve and Seat Customers

Hostess

Cheddars Casual Café
09.2008 - 08.2009
  • Responsibilities - Greet, Seat and Serve Customers

Assistant Teacher

Key Elementary School
05.2006 - 05.2008
  • Responsibilities - Assist teacher with students and duties.

Teacher

New Horizon Aftercare Program
08.2004 - 07.2006
  • Responsibilities - Helping students with homework and child care

Customer Service Lead

Wipro Technologies
05.2022 - 04.2024
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
  • Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.

Remote Customer Care Advocate

BCBSMA
01.2020 - 04.2022
  • Participated in ongoing training opportunities to expand skillset and stay current on best practices for delivering superior support.
  • Used effective time management strategies to handle fluctuating workloads without sacrificing quality or accuracy.
  • Consistently exceeded performance metrics while maintaining a focus on providing excellent customer support.
  • Mentored new hires by sharing knowledge and providing guidance, contributing to a more competent and cohesive team overall.
  • Maintained high levels of customer retention with proactive outreach initiatives.
  • Collaborated with BCBSMA team members to achieve shared goals in improving overall customer experience.

Education

Bachelor of Arts - Criminal Justice

Jackson State University
Jackson, MS
05-2026

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Team collaboration
  • Customer service excellence

35 -40 WPMS

I have the ability to type 35 wpms.

Timeline

Customer Service Lead

Wipro Technologies
05.2022 - 04.2024

Remote Customer Care Advocate

BCBSMA
01.2020 - 04.2022

Housekeeping

The Westin Jackson
07.2017 - 09.2017

Server

Ruby Tuesday
10.2009 - 01.2010

Teacher Assistant

Jackson Public Schools
05.2009 - 08.2017

Hostess

Cheddars Casual Café
09.2008 - 08.2009

Assistant Teacher

Key Elementary School
05.2006 - 05.2008

Teacher

New Horizon Aftercare Program
08.2004 - 07.2006

Cashier

Tower Loan

Bachelor of Arts - Criminal Justice

Jackson State University

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Alisha Barber