Alisha Dawson
Santa Ana,CA
Summary
Resourceful Front of House Manager known for high productivity and efficient task completion. Possess specialized skills in customer service management, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring smooth front-of-house operations and superior guest experience.
Overview
12
12
years of professional experience
Work History
Front of House Manager
SC Wings
05.2024 - Current
- Managed daily front of house operations and staff schedules.
- Implemented inventory control measures for front of house supplies.
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Responsible for ordering supplies necessary for front-of-house operations.
- Interviewed, hired and trained new employees.
- Assisted with local marketing and advertising activities to drive new business development and revenue growth.
- Controlled and maintained labor costs through careful scheduling.
Bartender
Claim Jumper Restaurant
08.2022 - 05.2024
- Crafted unique cocktails using high-quality ingredients for diverse clientele.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
Wax Specialist/Trainer
European Wax Center
, CA
04.2019 - 08.2022
- Introduced client education program to ensure customer comfort.
- Discussed procedures and educated clients on waxing systems.
- Consulted with clients and performed treatments to address skincare needs.
- Educated clients on skin conditions, treatments and products to grow sales.
Bartender
The Mix Downtown
Sacramento, CA
11.2017 - 11.2018
- Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
- Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Arranged bottles and glasses behind bar to make attractive displays.
Bartender
The park ultra lounge
Sacramento, CA
11.2017 - 11.2018
- Upsold customers from shelf to premium brands to help boost sales.
- Monitored patrons to keep alcohol consumption at designated levels.
- Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
- Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
Bartender
Cafeteria 15L
Sacramento, CA
11.2017 - 11.2018
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Balanced daily registers and generated sales reports to support financial and administrative objectives.
- Supported servers by preparing specialty drinks for patrons in all areas of establishment.
- Upsold customers from shelf to premium brands to help boost sales.
Bartender
Lazy Dog Restaurant & Bar
Folsom, CA
08.2017 - 11.2017
- Engaged in small talk with patrons to build rapport and earn repeat business.
- Made product recommendations to customers based on preference, food pairings and special promotions.
- Managed up to 50-60 customers per shift while simultaneously assisting 15-20 restaurant servers.
- Multitasked to meet customer, business operations and server needs with minimal errors or delays.
Front of House Manager
Wallys Pizza Bar
Cameron Park , CA
10.2016 - 07.2017
- Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
- Assigned work tasks and activities, prepared schedules and managed staffing.
- Coached and developed team members to support employee growth and development.
- Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
- Handled complaints, settled disputes and resolved customer conflicts.
Bartender
Hacienda Del Rio
Folsom, CA
04.2016 - 10.2016
- Checked identification of customers to verify age requirements needed to purchase alcohol.
- Supported servers by preparing specialty drinks for patrons in all areas of establishment.
- Upsold customers from shelf to premium brands to help boost sales.
- Engaged in small talk with patrons to build rapport and earn repeat business.
- Multitasked to meet customer, business operations and server needs with minimal errors or delays.
Bartender
Buffalo wild wings
Folsom, CA
04.2013 - 04.2016
- Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Supported servers by preparing specialty drinks for patrons in all areas of establishment.
- Monitored patrons to keep alcohol consumption at designated levels.
- Upsold customers from shelf to premium brands to help boost sales.
- Engaged in small talk with patrons to build rapport and earn repeat business.
Education
Certification in Aesthetics - Aesthetics
Paris Beauty College
Concord, CA11.2006
Cosmetology - Cosmetology
Citrus Heights Beauty College, Inc.
Citrus Heights, CA07.2014
Skills
- Inventory management
- Conflict resolution
- Sales optimization
- Staff scheduling
- Team training
- Labor management
- Quality assurance
- Floor management
- Supply ordering
Timeline
Front of House Manager
SC Wings
05.2024 - Current
Bartender
Claim Jumper Restaurant
08.2022 - 05.2024
Wax Specialist/Trainer
European Wax Center
04.2019 - 08.2022
Bartender
The Mix Downtown
11.2017 - 11.2018
Bartender
The park ultra lounge
11.2017 - 11.2018
Bartender
Cafeteria 15L
11.2017 - 11.2018
Bartender
Lazy Dog Restaurant & Bar
08.2017 - 11.2017
Front of House Manager
Wallys Pizza Bar
10.2016 - 07.2017
Bartender
Hacienda Del Rio
04.2016 - 10.2016
Bartender
Buffalo wild wings
04.2013 - 04.2016
Certification in Aesthetics - Aesthetics
Paris Beauty College
Cosmetology - Cosmetology
Citrus Heights Beauty College, Inc.