Alisha Decena
Summary
Conscientious and compassionate Human Resources professional with drive for helping employers recruit, develop and retain qualified candidates with goal of maximizing employee potential. More than 20 years of encompassing a steady progression of experiences. Skilled at partnering with Leadership to build employee-centric cultures promoting positive morale and optimizing productivity. Builds and sustains strong cross-functional collaborations, supports adherence with legal compliance, and implements HR strategies providing robust generalist knowledge.
Overview
25
25
years of professional experience
Work History
Human Resources Manager
Missouri Highlands Health Care
Ellington, MO
08.2019 - Current
- Maintain accountability of all HR functions including recruiting, payroll, ADA, investigations, work comp filings and FMLA.
- Participated in recruitment and interviews, scheduling and reviewing drug screens and background checks, new hire orientation, E-Verify and on-boarding.
- Review and approval of travel/CE/reimbursement requests.
- Enhanced employee retention by implementing stay interviews, and being present at staff meetings to encourage a positive climate.
- Conducted thorough internal investigations, addressing employee and/or Organization concerns with fairness and transparency.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Championed employee wellness initiatives resulting in improved job satisfaction and reduced absenteeism.
- Conduct performance reviews and goals with Managers/Directors for 250+ team members.
- Conduct Salary Review with CFO and participate in Hourly Labor Wage Reviews to stay competitive with area labor rates.
- Spearheaded recruitment campaigns and job fairs, to fill key positions.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Distributed employee engagement surveys to identify areas of improvement and action planning.
Clinic Manager
Missouri Highlands Health Care
09.2017 - Current
- Demonstrated excellent leadership skills in managing a diverse team of medical professionals and support staff.
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Conducted regular staff meetings with open communication.
- Created opportunities for cross-training employees so they could better understand different roles within the organization leading towards improved teamwork.
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
- Attended regular meetings with organization leadership to discuss clinic operations and policies.
- Scheduled appointments, managed pre-certifications and verified insurance coverage.
Front Desk Medical Receptionist
Missouri Highlands Health Care
Van Buren, MO
04.2011 - Current
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Streamlined appointment scheduling processes, resulting in reduced wait times for patients.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Facilitated smooth office operations by managing multi-line phone systems and directing calls to appropriate staff members.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Provided vital support during peak hours by efficiently handling walk-ins, check-ins, and appointment scheduling duties.
- Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Director of Administration
Fairbanks Enterprises
Emeryville, CA
03.1999 - 02.2010
- Responsible for the daily operations of an office of fifteen and direct supervision of two.
- Supported the President, assigned to confidential projects, coordinated all levels of travel arrangements.
- Primary support to the Vice President of Operations, maintained calendar, arranged meetings, oversaw
junior staff, reviewed and processed expense reports, ensured Federal and State certifications were accurate and active. - Primary Point of Contact for 19 retail stores regarding administrative support and operations procedures.
- Assisted Human Resources Department with recruiting, personnel, legal and confidential matters,
policy questions and training, Benefit Administration (medical and 401k) and Open Enrollment. - Worked closely with accounting staff ensured accurate pricing, approved and coded invoices, compiled
back up for disputes, reviewed cash reports and as a liaison with managers and vendors. - Direct relationships with vendors, landlords, insurance agencies, financial institutions and legal counsel.
- Responsible for the purchase, inventory, location moves and implementation of maintenance contracts for new and used equipment.
- Responsible for defining, outlining and completing major projects including store openings and closings,
location name changes, store moves and remodels. - Maintained accurate database of all equipment costs, descriptions and locations.
- Planned and executed corporate sponsored events for over 200 guests.
Skills
- Employee Handbook Development
- Policy Enforcement
- Corrective Action Planning
- Unemployment Claims
- New Employee Orientation
- Recruitment
- Employee Relations
- Microsoft Office Proficiency and Docusign/Adobe Sign
- Human Resources Operations
- Type over 55 wpm
References
References available upon request.
Timeline
Human Resources Manager
Missouri Highlands Health Care
08.2019 - Current
Clinic Manager
Missouri Highlands Health Care
09.2017 - Current
Front Desk Medical Receptionist
Missouri Highlands Health Care
04.2011 - Current
Director of Administration
Fairbanks Enterprises
03.1999 - 02.2010