Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Alisha Ferguson

La Marque,TX

Summary

Dynamic and dedicated professional with extensive experience at Brinker International, Chili's Grill & Bar. Proven ability in customer service and conflict resolution, enhancing guest satisfaction through effective multitasking and problem-solving. Recognized for training new staff and maintaining a clean, organized environment, contributing to a positive dining experience. Friendly and welcoming, with keen ability to create positive and inviting atmosphere. Possesses strong communication skills and knack for efficiently managing reservations and seating arrangements. Dedicated to enhancing guest experiences and ensuring smooth operations.

Overview

1
1
year of professional experience

Work History

Restaurant Hostess

Brinker Internationl, Chili's Grill & Bar
10.2024 - 03.2025
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Checked in with servers to confirm preparedness before seating customers.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
  • Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.

Food Runner

Brinker Internationl, Chili's Grill & Bar
08.2024 - 03.2025
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Greeted customers and provided outstanding customer service.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
  • Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
  • Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
  • Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
  • Assisted in inventory management of dining supplies, ensuring availability and reducing waste.
  • Assisted in training new food runners, improving team efficiency and service quality.

Education

High School Diploma -

Parkview Arts And Science Magnet
Little Rock
05-2025

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Active learning
  • Cleanliness and hygiene
  • Conflict resolution
  • Scheduling
  • Complex Problem-solving
  • Personal presentation
  • Coordinating tasks
  • Table bussing

Interests

  • Music
  • Woodworking
  • Baking
  • Cooking
  • DIY and Home Improvement
  • Crafting and DIY Projects
  • Interior Design
  • Creative Writing

Timeline

Restaurant Hostess

Brinker Internationl, Chili's Grill & Bar
10.2024 - 03.2025

Food Runner

Brinker Internationl, Chili's Grill & Bar
08.2024 - 03.2025

High School Diploma -

Parkview Arts And Science Magnet

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Alisha Ferguson