Alisha Glasure

• Trains all Medical Assistants on Clinical and administrative responsibilities, including performing Electrocardiograms, Spirometry's, Ankle Brachial Index tests, Nasal Endoscopy's and Injections as well as completing prescriptions, prior authorizations, referrals and medical records requests
• Manages up to 7 Medical Assistants across two clinics to ensure compliance with practice policies and protocols
• Oversees front desk and back desk on correct scheduling, collection of patient demographics and copays and optimal patient flow
• Aids and provides coverage as needed for the front desk and Medical Assistants during periods of high patient volume
• Maintains current automated external defibrillators, fire extinguishers, Material Safety Data Sheets, staff HIPAA compliancy and other practice safety measures
• Order all clinic supplies that is needed for two clinics
• Monitoring and evaluating clinical performance
• Experienced in identifying inefficiencies and implementing plans and optimized outcomes

• Transported merchandise to sales floor and restocked shelves, racks and bins.
• Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
• Removed damaged, out-of-code, not-in-set and discontinued items from displays.
• Answered customer questions regarding store merchandise, department information, and pricing.
• Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.

• Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
• Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
• Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
• Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.

Directed all aspects of bar management to ensure compliance with rules and achievement of financial targets.

Coordinated hiring, training, scheduling, and management of bartenders to bussers.