Alisha Baker
Zanesville,OH
Summary
Detail-oriented professional specializing in office management and event coordination. Known for exceptional customer service, relationship building, and optimizing operational efficiency through effective policy implementation.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Administrative Office Manager
AJ Enterprise
Zanesville, OH
06.2021 - Current
- Accounts Payable
- Accounts Receivable
- Managed payroll and benefits administration to ensure accuracy and compliance with company policies.
- Monitored inventory levels of office supplies, placing orders when necessary to prevent stock shortages.
- Developed strong relationships with clients through exceptional customer service and timely responses to inquiries.
- Coordinated events and meetings, resulting in seamless execution and positive attendee experiences.
- Reduced costs by negotiating vendor contracts for office supplies and services.
- Managed hiring process from job posting to onboarding, ensuring top talent acquisition for key positions.
- Developed and implemented office policies, enhancing productivity and compliance across teams.
- Generated reports for upper management, providing insights into operational efficiency and resource utilization.
- Created a welcoming office environment by maintaining clean, organized spaces for staff use.
- Updated reports, managed accounts, and generated reports for company database.
Assistant Director
The Little Barnyard
Zanesville, OH
08.2018 - 01.2022
- Developed training programs to mentor staff and improve overall team performance.
- Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
- Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.
- Conducted regular safety drills to ensure preparedness in case of emergency situations at school premises.
- Fostered a positive school culture by promoting open communication among staff members and celebrating successes together as a team.
- Assisted the Director in developing innovative programs to improve students'' academic performance and retention rate.
- Evaluated teacher performance through classroom observations and provided constructive feedback for improvement.
- Planned and executed successful special events, such as college fairs, open houses, and parent-teacher conferences.
- Ensured compliance with state education standards by regularly reviewing curriculum materials and teaching practices.
- Increased student engagement by incorporating real-life examples and hands-on activities in lesson plans.
- Coordinated field trips or off-campus activities that promote experiential learning opportunities outside the classroom setting.
- Organized professional development workshops for staff, enhancing skills and boosting team capabilities.
Bar Manager
Rusty Rooster
Philo, OH
10.2016 - 08.2018
- Supervised daily bar operations, ensuring compliance with health and safety regulations.
- Developed and implemented cocktail menus, enhancing customer experience and satisfaction.
- Managed inventory levels, reducing waste through efficient stock control practices.
- Trained and mentored staff on mixology techniques and customer service excellence.
- Coordinated special events, increasing bar revenue through targeted promotions and partnerships.
- Established relationships with local suppliers, optimizing cost management for ingredients and beverages.
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Safeguarded compliance with health, safety, and sanitation regulations in all operations.
- Coordinated themed nights attracting different demographics expanding overall clientele.
Server
Pizza Cottage
Zanesville, OH
10.2011 - 10.2017
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Managed order accuracy, consistently confirming details with kitchen staff for timely service.
- Trained new servers on menu items, service standards, and POS system operations.
- Resolved customer complaints professionally, enhancing satisfaction and loyalty.
- Developed and maintained strong relationships with regular patrons to foster repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
No Degree - Health Services Administration
Ohio University Zanesville
Zanesville, OHHigh School Diploma -
Tri-Valley High School
Dresden, Ohio 05-2013
Skills
- Scheduling and calendar management
- Office management
- Training and coaching
- Account reconciliation
- Relationship building
- Payroll and budgeting
- Event coordination
- Employee training
Certification
OSHA 10
Timeline
Administrative Office Manager
AJ Enterprise
06.2021 - Current
Assistant Director
The Little Barnyard
08.2018 - 01.2022
Bar Manager
Rusty Rooster
10.2016 - 08.2018
Server
Pizza Cottage
10.2011 - 10.2017
No Degree - Health Services Administration
Ohio University Zanesville
High School Diploma -
Tri-Valley High School