Alisha Lategano
Patchogue
Summary
Highly motivated Account Manager adept at building strong relationships with customers, understanding their needs, and providing tailored solutions. Possesses excellent communication, interpersonal, and problem-solving skills. Dedicated to building strong client relationships, bringing collaborative and empathetic approach to account management. Excels in fostering communication and understanding, resulting in high client satisfaction and retention rates. Skilled in persuasive negotiation and conflict resolution, ensuring mutually beneficial outcomes. Leverages extensive industry knowledge to offer tailored solutions, enhancing business growth and customer loyalty.
Overview
13
13
years of professional experience
Work History
Account Manager
Summit Facility Solutions
Wesbury, New York
06.2025 - 12.2025
- Managed a portfolio of multi-site commercial clients, overseeing all third-party facility maintenance services and ensuring seamless service delivery.
- Served as primary point of contact for clients, providing consistent communication, updates, and resolution of escalations to maintain high satisfaction levels.
- Coordinated and dispatched a nationwide network of vendors and contractors for preventive maintenance, corrective repairs, emergency response, and project work.
- Negotiated pricing, scopes of work, and service agreements with third-party providers to ensure cost-effective, high-quality performance.
- Analyzed maintenance trends, spend, and vendor performance to identify opportunities for improvement and cost savings.
- Prepared detailed reporting, proposals, and service summaries for clients and internal leadership.
- Collaborated closely with operations, finance, and procurement teams to support accurate invoicing, budgeting, and service planning.
- Ensured all work met safety, regulatory, and company standards while maintaining exceptional service standards across all sites.
Real Estate Agent
Reality Connect USA
Patchogue, US
09.2023 - 06.2024
- Negotiate favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
- Expanded client base through consistent networking events, maintaining a high level of customer service and professionalism.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Provided exceptional support during the negotiation process, advocating for clients' best interests at all times.
- Maintained connections with clients to encourage repeat business and referrals.
Small Business Owner
Lularoe
Patchogue, US
07.2017 - 09.2023
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Achieved consistent growth with careful planning and execution of business development initiatives.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Mentored and trained new employees on company policies and procedures.
- Coached and motivated team, driving sales and delivering exceptional customer service.
- Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles.
- Managed daily operations including budgeting, exhibiting excellent multitasking capabilities.
- Fostered positive relationships with clients through proactive communication tactics.
- Coordinated with vendors to ensure timely delivery of goods and services, illustrating adept negotiation skills.
Manager
VIP Billiards
Bayport, New York
06.2013 - 02.2019
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Achieved consistent growth with careful planning and execution of business development initiatives.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Mentored and trained new employees on company policies and procedures.
- Coached and motivated team, driving sales and delivering exceptional customer service.
- Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles.
- Managed daily operations including budgeting, exhibiting excellent multitasking capabilities.
- Fostered positive relationships with clients through proactive communication tactics.
- Coordinated with vendors to ensure timely delivery of goods and services, illustrating adept negotiation skills.
Education
High School Diploma -
Bellport Senior High School
NY01.2006
Skills
- Business growth and retention
- Business management and development
- Small business operations
- Financial Management
- Customer Service
- Customer interaction
- Effective Multitasking
- Telephone Etiquette
- Account management
- Client relationship management
- Customer satisfaction
- Account oversight
- Client relationship building
- Prioritizing workflows
Timeline
Account Manager
Summit Facility Solutions
06.2025 - 12.2025
Real Estate Agent
Reality Connect USA
09.2023 - 06.2024
Small Business Owner
Lularoe
07.2017 - 09.2023
Manager
VIP Billiards
06.2013 - 02.2019
High School Diploma -
Bellport Senior High School