Alisha Lewis
Macon,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Conscientious leader enjoys connecting people and promoting positive change. Collaborative and eager to use skills to represent and promote organization in professional and effective manner.
Overview
9
9
years of professional experience
Work History
Inside Sales Representative
Verizon
Macon, GA
09.2021 - Current
- Answer customers questions regarding products, prices, and availability.
- Increase sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Resolve customer concerns with empathy, resulting in increased loyalty and repeat business.
- Set up new accounts, established customer credit and set up payment methods.
- Prepare and submitted reports to keep management informed of sales activities and progress.
- Determine needs, delivered solutions, and overcame objections through consultative selling skills.
- Meet/ exceed sales targets and quotas to contribute to overall sales goals and revenue of company.
Process Assistant
Amazon
Stone Mountain, GA
06.2020 - 07.2021
- Supervised in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
- Assisted in the development of key performance metrics to track progress against departmental goals, enabling data-driven decision making.
- Ensured compliance with business regulations by conducting thorough audits and addressing potential issues
- Mentored staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
- Identified and resolved process issues to drive workflow and business growth.
FC Stow Associate, Ambassador, IT Coordinator
Amazon
10.2017 - 06.2020
- Top skilled in department needs and able to achieve and learn new skills in an efficient manner
- One of the top productivity and quality performers consistently
- Supported warehouse supervisors in daily operations management, meeting deadlines consistently without compromising quality standards.
- Ensured timely order fulfillment with effective stowage of items in designated storage locations.
- Collaborated and trained fellow associates for efficient stowing processes, streamlining daily tasks and increasing overall team performance.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
Customer Service Representative
Target
Virginia Beach, VA
08.2015 - 10.2017
- Handled customer inquiries and issues both friendly and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Cross-trained and provided backup support for organizational leadership.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Worked well in a team setting, providing support and guidance.
Education
Skills
- Excellent communication skills
- Exceptional customer service
- Ability to gain comprehensive knowledge of department procedures quickly
- Ability to adapt to unpredictable challenges
- Attention to Detail
- Cheerful and energetic
- Organized and Efficient
Timeline
Inside Sales Representative
Verizon
09.2021 - Current
Process Assistant
Amazon
06.2020 - 07.2021
FC Stow Associate, Ambassador, IT Coordinator
Amazon
10.2017 - 06.2020
Customer Service Representative
Target
08.2015 - 10.2017