Sonya Rice
Sales and Service Support
Hampton,VA
Summary
Results-oriented sales professional engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Highly committed to delivering exceptional customer service and exceeding sales goals.
Overview
21
21
years of professional experience
Work History
Inside Sales Representative
Verizon Wireless Corporation
Greenville, SC
10.2018 - 03.2023
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Collaborated with outside sales representatives, retail management and other departments to generate leads and close sales.
- Set up new accounts, established customer credit and set up payment methods.
Senior Living Consultant
Brookdale Senior Living Inc.
Greenville, SC
01.2018 - 05.2020
- Prospected new sales leads from system, referrals and partners.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Served customers with knowledgeable, compassionate support at every stage of researching, leasing or purchasing homes.
- Increased sales with execution of full sales cycle processing from initial lead through conversion and closing.
- Effectively communicated with different departments, attended sales meetings and training to collaboratively reach or exceed personal targets, and company sales quota.
AR Billing Specialist
Windstream Communications, Inc.
Greenville, SC
03.2013 - 08.2021
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
- Worked with customer to create debt repayment plan based on current financial condition.
- Maintained accurate records of customer accounts, payments and payment plans.
- Processed debtor payments and updated accounts to reflect new balance.
- Researched billing errors and discrepancies to initiate corrective action.
AR Specialist
Staples Business Advantage
Englewood, NJ
02.2010 - 02.2013
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Utilized various software programs to process customer payments.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
Professional Sales Representative
Dish Network Corp
Pine Brook, NJ
08.2002 - 01.2011
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Consistently exceeded new sales growth quotas for services rendered thru Dish Network.
- Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing.
- Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
- Prepared and demonstrated home entertainment features and benefits to address specific customer wants and needs.
Education
Associate of Applied Science - Accountant
Brown Mackie College
Greenville, SCSkills
- Regional Sales and Support
- Customer Service Skills
- Excellent Communication Skills
- Order Management
- Superior Organizational Skills
- Time Management Skills
- Product Knowledge
- Issue Resolution
- Database Management
- Daily Workflows
Timeline
Inside Sales Representative
Verizon Wireless Corporation
10.2018 - 03.2023
Senior Living Consultant
Brookdale Senior Living Inc.
01.2018 - 05.2020
AR Billing Specialist
Windstream Communications, Inc.
03.2013 - 08.2021
AR Specialist
Staples Business Advantage
02.2010 - 02.2013
Professional Sales Representative
Dish Network Corp
08.2002 - 01.2011
Associate of Applied Science - Accountant
Brown Mackie College
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