ALISHA LOWE
Portland,Oregon
Summary
Results-driven Account Manager with expertise in commercial insurance. Skilled in coordinating policy renewals, processing endorsements, and maintaining effective communication with clients and underwriters. Adept at building strong relationships to enhance customer satisfaction and resolve service issues. Leverages analytical thinking and strategic planning to support operational goals and improve service delivery.
Overview
4
4
years of post-secondary education
6
6
years of professional experience
Work History
Senior Account Representative
USI Insurance Services LLC
Portland, OR
07.2025 - Current
- Managed client accounts for USI Insurance Services' commercial insurance portfolios.
- Cultivated relationships with key accounts, enhancing customer satisfaction and retention.
- Coordinated policy renewals with carriers and account teams, ensuring timely updates and compliance.
- Processed endorsements, certificates, and policy changes for insured clients.
- Communicated with underwriters, carriers, and clients on service requests.
- Supported senior account management with follow-up and policy administration.
- Identified and resolved customer service issues, improving account management efficiency.
- Responded quickly and professionally to client inquiries via phone or email.
ASSISTANT MANAGER
Enterprise Mobility
Portland
10.2023 - 07.2025
- Entered the management trainee program through Enterprise and underwent a comprehensive training program designed to develop skills in managing and optimizing mobility solutions. Gained extensive training in customer service and strategic planning while working closely with senior managers.
- Upon successful completion of the program, I transitioned to an Assistant Manager role, with key responsibilities such as: team supervision, operational management, customer service, analysis of sales performance and developing core employees.
- Supervised branch operations, ensuring efficient execution of Enterprise Mobility rental and fleet workflows.
- Trained staff on Enterprise Mobility policies and procedures, enhancing adherence to service standards.
- Resolved customer concerns using clear communication and branch follow-up.
- Monitored employee attendance records, timekeeping, and payroll information.
- Collaborated with management to develop strategic plans, aligning operational activities with business goals.
SHIFT LEAD
Dutch Bros Coffee
Eugene, Oregon
10.2020 - 06.2023
- Prepared and served hand-crafted beverages during high-volume periods, while maintaining a calm demeanor.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Oversaw cash drawer operations, register transactions, and end-of-shift balancing.
- Addressed customer concerns through effective communication through effective communication. promptly with calm, friendly communication.
SOCIAL MEDIA STRATEGIST INTERN
Uplifted Staffing Solutions.
Portland
01.2022 - 01.2023
- Planned, implemented, and monitored social media strategy to enhance brand awareness and attract candidates.
- Supported brand messaging across LinkedIn, Instagram, and Facebook.
- Drafted posts to promote workforce services and job opportunities.
- Monitored comments and messages for audience engagement.
Education
Bachelor of Arts - Advertising & Business Management
UNIVERSITY OF OREGON
Eugene, Oregon 09.2019 - 06.2023
Skills
- Account management
- Relationship building
- Time management
- Team Training
- CRM
- Excellent communication
- Task prioritization
- Problem solving
- Conflict resolution
- Team collaboration
- Microsoft Office 365
Timeline
Senior Account Representative
USI Insurance Services LLC
07.2025 - Current
ASSISTANT MANAGER
Enterprise Mobility
10.2023 - 07.2025
SOCIAL MEDIA STRATEGIST INTERN
Uplifted Staffing Solutions.
01.2022 - 01.2023
SHIFT LEAD
Dutch Bros Coffee
10.2020 - 06.2023
Bachelor of Arts - Advertising & Business Management
UNIVERSITY OF OREGON
09.2019 - 06.2023