Highly communicative professional with more than 17 years of expertise as Concierge for Five star Premier Residence. Team player provides exceptional Guest/Residential services. Willingness to take the on the added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Concierge
Five Star Premier Residences Of Pompano Beach
06.2023 - Current
Streamlined front desk operations for increased efficiency and improved residents /customer service.
Continuously sought opportunities for improving resident satisfaction, implementing feedback-driven changes as needed.
Provided exceptional guest services, ensuring positive experiences for residents and visitors alike.
Utilized effective communication skills to relay important information between management, staff members, and residents efficiently.
Offered administrative support by managing schedules, coordinating meetings, and maintaining records as required by property management standards.
Implemented efficient package handling procedures, reducing wait times for residents while maintaining organization of storage spaces.
Managed resident inquiries and concerns with professionalism, resulting in timely resolutions.
Concierge
Five Star Premier Residences of Hollywood
Hollywood , Fl
02.2006 - 06.2023
Self-motivated, with a strong sense of personal responsibility.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Passionate about learning and committed to continual improvement.
Worked flexible hours across night, weekend, and holiday shifts.
Managed time efficiently in order to complete all tasks within deadlines.
Organized and detail-oriented with a strong work ethic.
Education
Associate of Science - Surgical Technology
Sheridan Technical College
Hollywood, FL
Skills
Customer Service
Highly Adaptable
Strong Work Ethic
Effective problem solving
Excellent Multitasking
Proactive attitude
Hospitality
Team player mentality
Exceptional communication
Maintaining Composure
Discreet confidentiality
Timeline
Concierge
Five Star Premier Residences Of Pompano Beach
06.2023 - Current
Concierge
Five Star Premier Residences of Hollywood
02.2006 - 06.2023
Associate of Science - Surgical Technology
Sheridan Technical College
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