Alisha Porbanderwala
Chicago,Illinois
Summary
Dynamic and customer-focused professional with proven multitasking abilities and exceptional communication skills honed at Petterinos and Pappasitos. Excelled in providing outstanding guest experiences by leveraging detail-oriented service and interactive communication. Demonstrated patience and empathy, ensuring customer satisfaction and efficiency in high-volume settings. Skilled in phone etiquette and team collaboration, consistently enhancing dining experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Hostess
Petterinos
07.2024 - Current
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided a friendly and warm presence throughout the dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Hostess / Server
Pappasitos
08.2022 - 04.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Served food and beverages promptly with focused attention to customer needs.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Education
Design
Columbia College, Chicago
Chicago, IL06-2029
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Detail-oriented
- Exceptional communication
- Greeting guests
- Interactive communication skills
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
Timeline
Hostess
Petterinos
07.2024 - Current
Hostess / Server
Pappasitos
08.2022 - 04.2024
Design
Columbia College, Chicago
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