Summary
Overview
Work History
Education
Skills
Timeline
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Alisha Sullivan

605 Steam Arch,VA

Summary

Dynamic professional with extensive experience in customer service and workflow management at Michaels and Imperial Majesty Cruise Lines. Proven track record in enhancing guest satisfaction and operational efficiency through effective staff training and problem-solving. Skilled in cash register operation and adept at implementing strategies that drive continuous improvement.

Overview

5
5
years of professional experience

Work History

Front End Supervisor

Michaels
Tampa, FL
11.2021 - 02.2023
  • Supervised daily front-end operations, ensuring optimal customer service and efficient workflow.
  • Trained and mentored new staff on company policies and front-end procedures.
  • Collaborated with management to develop strategies for improving customer satisfaction ratings.
  • Implemented inventory management techniques to enhance product availability during peak hours.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.

Manager

Imperial Majesty Cruise Lines
Tampa, FL
01.2018 - 09.2020
  • Oversaw daily operations to ensure exceptional guest experiences and service quality.
  • Managed staff training programs to enhance team performance and operational efficiency.
  • Streamlined communication processes between departments, improving collaboration and response times.
  • Implemented feedback systems for guests, driving continuous improvement in service delivery.

Education

High School Diploma -

Tampa Bay Technical High School
Tampa
10-2004

Skills

  • Customer service
  • Problem-solving skills
  • Cash register operation
  • Workflow management
  • Cash counting

Timeline

Front End Supervisor

Michaels
11.2021 - 02.2023

Manager

Imperial Majesty Cruise Lines
01.2018 - 09.2020

High School Diploma -

Tampa Bay Technical High School