Alisha Wise
Atlanta,GA
Summary
Energetic professional in the specialty coffee and customer service sector, known for high productivity and efficient task completion. Possess specialized skills in espresso drink preparation, latte art creation, and inventory management. Excel at interpersonal communication, time management, and adaptability, ensuring seamless operations and positive customer experiences.
Reliable Barista quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.
Overview
3
3
years of professional experience
Work History
Barista
Starbucks
Atlanta, GA
03.2024 - 10.2024
- Prepared and served hot or cold beverages.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
Unarmed Security Officer
Vets Security Enforcement Agency
Atlanta, GA
02.2024 - 04.2024
- Maintained logs of all security related incidents and wrote detailed reports for management review.
Floor Staff Member
Regal Cinemas
Atlanta
01.2023 - 07.2023
- Bagged or packaged purchases and wrapped gifts.
- Provided feedback to management on customer needs and potential product requests.
- Provided excellent customer service by answering questions and offering advice on products.
- Stocked merchandise pulled from backroom to keep shelves in stock with proper inventory.
- Contributed ideas in team meetings to improve store layout and customer service approaches.
Barista
Lavazza Cafe
Atlanta
04.2022 - 01.2023
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Implemented feedback from customers to improve service quality and menu offerings.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Memorized official and off-menu coffee and tea preparations.
- Addressed and resolved customer concerns to maintain brand loyalty.
Crew Member
McDonald's
Atlanta
01.2022 - 04.2022
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Organized and restocked supplies to support operations and team productivity.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Upheld high standards of productivity and quality in operations.
Education
Biology
Clark Atlanta University
Atlanta, GA05-2027
Criminal Justice
Valdosta State University
Valdosta, GA05-2027
High School Diploma -
Benjamin E Mays High School
Atlanta05-2023
Skills
- Coffee expertise
- Espresso machine operation
- Display case merchandising
- Opening and closing duties
- Up-selling
- Soft selling
- Tea expertise
- Time management
- Food running
- Calm demeanor
- Cash register operation
- Basic math
- Ordering procedures
- Positive and professional
- Professional demeanor
Timeline
Barista
Starbucks
03.2024 - 10.2024
Unarmed Security Officer
Vets Security Enforcement Agency
02.2024 - 04.2024
Floor Staff Member
Regal Cinemas
01.2023 - 07.2023
Barista
Lavazza Cafe
04.2022 - 01.2023
Crew Member
McDonald's
01.2022 - 04.2022
Biology
Clark Atlanta University
Criminal Justice
Valdosta State University
High School Diploma -
Benjamin E Mays High School